Mya Washington
Laurel,MD
Summary
Detailed oriented team-player with comprehensive knowledge of standard operating systems, networking protocols and technical support procedure with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and proficiency.
Overview
4
4
years of professional experience
Work History
Field Support Specialist II
Maxim Health Services
10.2021 - Current
- Assists wil billing, payroll and medical records process
- Maintains strict confidentiality of client, caregiver and team member information records
- Ensure compliance with state, local, accrediting agency and HIPAA regulations regarding Protected Health Information and Regulatory requirements
- Assists with the compliant onboarding and credentialing of external staff
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone
Customer Service Call Center Agent
Intuitive Solutions
08.2019 - 08.2020
- Performed in a fast-paced call center environment, managing 60-120 calls per day
- Skillfully organized personalized information to facilitate order placement
- Effectively resolved customer issues through empathetic and solution-oriented conversations
- Processed credit card and debit payments over the phone, ensuring secure and accurate transactions
- Assisted customers in placing online orders and accommodated modifications for non-online orders.
Education
Bachelor of Science - Business Administration
Bowie State University
05.2021
Skills
- Cisco/Webex networking knowledge
- Proficient in Microsoft Excel
- Exceptional customer service skills
- Maintains strict confidentiality
- Proficient in office administrative task
- Team Support
- Relias, eScreen, RecruitCare, etc
- Knowledgeable in payroll, credentialing and medical record processing
Timeline
Field Support Specialist II
Maxim Health Services
10.2021 - Current
Customer Service Call Center Agent
Intuitive Solutions
08.2019 - 08.2020
Bachelor of Science - Business Administration
Bowie State University
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