Mya Wesley
Columbus
Summary
Methodical Reconciliation Account Specialist recognized for high productivity and efficiency in task completion. Possess specialized skills in financial analysis, discrepancy resolution, and process improvement. Excel in communication, problem-solving, and teamwork, ensuring seamless coordination and accurate account reconciliations.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Reconciliation Account Specialist
EXL Service
11.2024 - Current
- Reviewed account discrepancies for accuracy and compliance with company policies.
- Analyzed financial data to identify trends and potential issues in reconciliations.
- Collaborated with internal teams to resolve reconciliation-related inquiries effectively.
- Identified, researched, and resolved discrepancies between internal records and financial statements.
Reconciliation Account Specialist
Aflac
04.2023 - 09.2024
- Performed daily reconciliation of customer payments against invoices.
- Performed reconciliation of payroll accounts to ensure accurate payments.
- Performed month-end close activities related to the reconciliation process.
- Tracked payments made through ACH and Wire transfers, verifying information against banking records.
- Collaborated with other departments within the organization to investigate any discrepancies found during reconciliation process.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Developed and documented business processes and accounting policies to maintain and strengthen internal controls.
Customer Service Representative
US Bank Home Mortgage
10.2022 - 01.2023
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers of loan application requirements and deadlines.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Customer Service Representative
Blue Cross and Blue Shield
Columbus
08.2021 - 07.2022
- Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Reached out to potential clients to schedule appointments.
- Evaluated and pursued sales leads obtained through direct referrals, networking, marketing, cold-calling and lead databases.
- Made appointments with potential clients to discuss products.
- Upsold products to policyholders and potential new clients.
- Communicated with clients by phone and email to answer questions and offer services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Graduate Certificate - Medical Clinical Assistant
Miller-Motte Technical College
GA 10.2024 - 05.2025
High School Diploma -
Hardaway High School
Columbus, GASkills
- Credit Card Payment Processing
- Verbal and Written Communication
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Accounts Payable and Receivable
Timeline
Reconciliation Account Specialist
EXL Service
11.2024 - Current
Graduate Certificate - Medical Clinical Assistant
Miller-Motte Technical College
10.2024 - 05.2025
Reconciliation Account Specialist
Aflac
04.2023 - 09.2024
Customer Service Representative
US Bank Home Mortgage
10.2022 - 01.2023
Customer Service Representative
Blue Cross and Blue Shield
08.2021 - 07.2022
High School Diploma -
Hardaway High School