Mya White
Summary
Diligent [Desired Position] with solid background in technical support. Proven track record in troubleshooting technical issues and delivering high-quality customer service. Demonstrated ability in problem-solving and effective communication.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Intuit
02.2024 - Current
- Verified transaction details to ensure compliance with financial regulations.
- Provided technical support to end-users, resolving issues quickly and maintaining minimal downtime.
- Increased customer satisfaction by providing timely and effective technical support for all operating systems.
Receptionist
Favorite Healthcare Agency
04.2021 - 09.2024
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between healthcare providers and patients to optimize service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems.
Technical Support Assistant
University of Memphis
08.2016 - 04.2021
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
Haywood High School
BrownsvilleSkills
- Experienced QuickBooks user
- Detail-oriented data management
Timeline
Technical Support Representative
Intuit
02.2024 - Current
Receptionist
Favorite Healthcare Agency
04.2021 - 09.2024
Technical Support Assistant
University of Memphis
08.2016 - 04.2021
High School Diploma -
Haywood High School