Proactive individual with a versatile background in healthcare and customer service. Known for strong interpersonal skills and ability to foster collaboration across teams. Prepared to leverage insights for improving workflows and enhancing customer engagement.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Associate
Amazon
Baton Rouge, Louisiana
08.2024 - Current
Coordinated daily operations and project tasks to enhance team efficiency.
Proposed initiatives to elevate customer service experiences and satisfaction levels.
Managed multiple tasks simultaneously while maintaining attention to detail.
Fostered positive relationships with staff and management to promote collaboration.
Set specific goals for projects to measure progress and evaluate end results.
CNA
Centerpoint Healthcare & Rehabilitation
Baton Rouge, Louisiana
12.2023 - 09.2024
Attended weekly multidisciplinary rounds to align care strategies with the healthcare team.
Provided timely updates to healthcare providers on patient progress to facilitate informed decision-making.
Coordinated with other healthcare providers to ensure optimal patient outcomes.
Worked with healthcare professionals to develop and implement comprehensive care plans for patients.
Collaborated with other healthcare professionals to ensure quality care.
Associate
Walmart
Baton Rouge, Louisiana
08.2022 - 12.2023
Collaborated with diverse coworkers to address product and service issues, enhancing team alignment and goal achievement.
Resolved customer issues with knowledgeable and friendly service, contributing to high levels of customer satisfaction.
Identified needs of customers promptly and efficiently.
Worked closely with team members to meet project objectives and deadlines, ensuring successful outcomes.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Crew Trainer
Wendys Fast Food
Marksville, Louisiana
04.2020 - 08.2022
Trained new crew members on food preparation and customer service protocols.
Conducted training sessions to develop team skills and improve service quality.
Collaborated with other trainers to develop effective methods for teaching new concepts.
Ensured compliance with safety and sanitation standards during daily operations.
Demonstrated efficient cash handling and point-of-sale system usage to staff.
Encouraged open communication between trainees and management throughout the learning process.