Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mya Wilson

Baton Rouge,LA

Summary

Proactive individual with a versatile background in healthcare and customer service. Known for strong interpersonal skills and ability to foster collaboration across teams. Prepared to leverage insights for improving workflows and enhancing customer engagement.

Overview

6
6
years of professional experience
3
3
Certifications

Work History

Associate

Amazon
Baton Rouge, Louisiana
08.2024 - Current
  • Coordinated daily operations and project tasks to enhance team efficiency.
  • Proposed initiatives to elevate customer service experiences and satisfaction levels.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Fostered positive relationships with staff and management to promote collaboration.
  • Set specific goals for projects to measure progress and evaluate end results.

CNA

Centerpoint Healthcare & Rehabilitation
Baton Rouge, Louisiana
12.2023 - 09.2024
  • Attended weekly multidisciplinary rounds to align care strategies with the healthcare team.
  • Provided timely updates to healthcare providers on patient progress to facilitate informed decision-making.
  • Coordinated with other healthcare providers to ensure optimal patient outcomes.
  • Worked with healthcare professionals to develop and implement comprehensive care plans for patients.
  • Collaborated with other healthcare professionals to ensure quality care.

Associate

Walmart
Baton Rouge, Louisiana
08.2022 - 12.2023
  • Collaborated with diverse coworkers to address product and service issues, enhancing team alignment and goal achievement.
  • Resolved customer issues with knowledgeable and friendly service, contributing to high levels of customer satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Worked closely with team members to meet project objectives and deadlines, ensuring successful outcomes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Crew Trainer

Wendys Fast Food
Marksville, Louisiana
04.2020 - 08.2022
  • Trained new crew members on food preparation and customer service protocols.
  • Conducted training sessions to develop team skills and improve service quality.
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Ensured compliance with safety and sanitation standards during daily operations.
  • Demonstrated efficient cash handling and point-of-sale system usage to staff.
  • Encouraged open communication between trainees and management throughout the learning process.

Education

Bachelor of Science - Criminal Justice

Southern University And A&M College
Baton Rouge, LA
05-2026

High School Diploma -

Marksville HIgh
Marksville, LA
05-2022

Skills

  • Project management
  • Patient coordination
  • Process improvement
  • Attention to detail
  • Customer engagement
  • Team collaboration
  • Conflict resolution
  • Effective communication

Certification

Certified Nursing Assistant

Timeline

Associate

Amazon
08.2024 - Current

CNA

Centerpoint Healthcare & Rehabilitation
12.2023 - 09.2024

Associate

Walmart
08.2022 - 12.2023

Crew Trainer

Wendys Fast Food
04.2020 - 08.2022

Bachelor of Science - Criminal Justice

Southern University And A&M College

High School Diploma -

Marksville HIgh
Mya Wilson