Jaden Davis
Mobile
Summary
Dynamic Medical Screener at Kedplasma with a proven track record in enhancing donation processes and ensuring compliance with safety standards. Skilled in vital signs monitoring and effective communication, I excel in creating welcoming environments and resolving patient concerns, contributing to improved donor experiences and operational efficiency.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Medical Screener
Kedplasma
07.2024 - 04.2025
- Registered new and current donors and conducted series of screening procedures to determine suitability for Type donations.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Opened and updated files with current donor information.
- Contributed to the development of new protocols and procedures aimed at improving efficiency within the medical screening process.
- Maintained clean, neat and properly sterilized work area.
- Promoted a welcoming environment for patients, addressing concerns promptly and professionally during their visits.
- Attended relevant training sessions and workshops, continuously seeking opportunities for professional growth within the medical screening field.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels.
- Answered questions and provided appropriate assistance and communication to callers.
Customer Service Cashier
Walmart
07.2022 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
Inventory Specialist
WIS
02.2021 - 05.2022
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
Education
High School Diploma -
Murphy Highschool
Mobile, AL05.2023
Skills
- Vital signs monitoring
- HIPAA compliance
- Maintaining safety
- Collecting vital signs
- Data entry
- Processing payments
- Documentation accuracy
- Sanitization procedures
- Time management
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Patient care
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Customer service
- Customer relations
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Packaging and labeling
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
Languages
English
Native or Bilingual
Timeline
Medical Screener
Kedplasma
07.2024 - 04.2025
Customer Service Cashier
Walmart
07.2022 - 04.2024
Inventory Specialist
WIS
02.2021 - 05.2022
High School Diploma -
Murphy Highschool
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