Myah Campos
Customer Service Specialist
Grand Rapids
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of post-secondary education
Work History
Member Service Representative
Xtend
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Customer Service Representative
Fifth Third Bank Call Center
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Server/Trainer
IHOP
- Provided continuous evaluation and feedback to server employees.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
High School Diploma -
Wellspring Preparatory High School
Grand Rapids, MI 09.2016 - 06.2020
Skills
Excellent written and oral communication
Good communication skills
Telephone etiquette
Account management
Database Management
Timeline
High School Diploma -
Wellspring Preparatory High School
09.2016 - 06.2020
Member Service Representative
Xtend
Customer Service Representative
Fifth Third Bank Call Center
Server/Trainer
IHOP
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