Myah Smeltz
Summary
Dynamic Lead Pharmacy Technician with proven expertise at CVS Pharmacy in inventory control and pharmacy software proficiency. Recognized for enhancing workflow efficiency and training new hires, while delivering exceptional customer service. Adept at problem-solving and ensuring accurate medication dispensing, contributing to improved patient care and satisfaction.
Pharmacy professional with proven ability to manage pharmacy operations and ensure regulatory compliance. Known for fostering collaborative team environments and consistently achieving operational goals. Possesses strong skills in medication dispensing, inventory management, and patient interaction, with reliable and adaptable approach.
Driven Pharmacy Technician with 3 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Pharmacy
06.2024 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained organized inventory, ensuring timely restocking of pharmaceutical supplies.
- Learned to operate pharmacy software for processing prescriptions efficiently.
- Supported customer inquiries regarding medication usage and side effects.
- Contributed to maintaining clean and orderly pharmacy environment for optimal workflow.
- Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Participated in training sessions to enhance knowledge of pharmaceutical products.
- Stocked, labeled, and inventoried medication to keep accurate records.
Certified Pharmacy Technician
Rite Aid Pharmacy
02.2022 - 05.2024
- Processed and dispensed prescription medications accurately in compliance with state regulations.
- Trained new pharmacy technicians on operational procedures and best practices for improved efficiency.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed prescription records using pharmacy management software to ensure accuracy and confidentiality.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Kitchen Staff
Olive Garden Restaurant
03.2021 - 06.2021
- Prepared high-quality dishes following Olive Garden recipes and standards.
- Collaborated with team members to ensure efficient kitchen operations during peak hours.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Implemented best practices for food safety and sanitation compliance in all tasks.
- Streamlined food prep processes, reducing wait times for dish delivery to guests.
Sandwich Artist
Subway
01.2020 - 10.2020
- Prepared high-quality sandwiches following standardized recipes and customer specifications.
- Ensured cleanliness and organization of food preparation areas to maintain safety standards.
- Assisted in training new team members on sandwich assembly techniques and operational procedures.
- Collaborated with team during peak hours to streamline service efficiency and customer satisfaction.
- Developed custom sandwich options based on customer preferences, enhancing overall dining experience.
- Monitored food freshness and quality, adhering to health regulations and company policies.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Restocked and rotated stock in display case to mitigate stock loss.
Waterer
Lowes Home Improvement
04.2019 - 08.2019
- Assisted customers with plant selection and care advice, enhancing overall shopping experience.
- Conducted regular maintenance of plants, ensuring health and quality standards were met.
- Implemented best practices for plant care and sustainability within the garden center operations.
- Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
- Coordinated with other departments to ensure smooth transactions between different areas of the store.
- Assisted customers with loading purchases, ensuring a seamless shopping experience.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
Cashier
Weis Markets Inc
10.2017 - 06.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Assisted in training new cashiers on operational procedures and best practices.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Pretzel Maker
Auntie Anne's Pretzels
04.2017 - 09.2017
- Crafted high-quality pretzels using traditional techniques and equipment.
- Oversaw daily production operations to ensure consistency and quality in products.
- Trained new team members on pretzel-making processes and safety protocols.
- Implemented process improvements that enhanced efficiency and reduced waste during production.
- Monitored inventory levels of ingredients, ensuring timely replenishment for uninterrupted production.
- Enhanced customer satisfaction by efficiently preparing and serving quality pretzels and snacks.
- Used cash register to tender change and process cash and credit card payments.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
Education
High School Diploma -
Millersburg Area High School
Millersburg, PA05-2019
Skills
- Problem-solving skills
- Pharmacy software proficiency
- Inventory control
- Order verification
- Pharmaceutical calculations
- Drug inventory control
- Insurance billing
- Pharmacy and customer records management
- New hire onboarding
- Workflow optimization
- Employee training
- Attention to detail
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Vaccinator - 1 Year
Languages
Spanish
Limited Working
Timeline
Lead Pharmacy Technician
CVS Pharmacy
06.2024 - Current
Certified Pharmacy Technician
Rite Aid Pharmacy
02.2022 - 05.2024
Kitchen Staff
Olive Garden Restaurant
03.2021 - 06.2021
Sandwich Artist
Subway
01.2020 - 10.2020
Waterer
Lowes Home Improvement
04.2019 - 08.2019
Cashier
Weis Markets Inc
10.2017 - 06.2018
Pretzel Maker
Auntie Anne's Pretzels
04.2017 - 09.2017
High School Diploma -
Millersburg Area High School