Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
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Myana Carroll

El Paso,TX

Summary

Dedicated and enthusiastic professional with a positive and outgoing attitude. Eager to develop skills, enhance communication abilities, and gain valuable experience to contribute effectively to the organization. Strong work ethic and commitment to putting in necessary time and effort. Excited about the opportunity to make a significant impact in this business.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Call Center Representative

Alorica
El Paso
08.2024 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

CNA

Pebble Creek Nursing Home
El Paso
04.2024 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Server

Village inn
06.2022 - 12.2023
  • Processed client orders.
  • Ensured customer inquiries were handled promptly and effectively.
  • Ensured spaces maintained high cleanliness standards.

Employee

Choi’s wigs
El Paso
06.2021 - 04.2022

Assisted customers with product selection.

Managed register operations, maintaining optimal service quality.

Delivered exceptional support ensuring satisfaction.

Education

Some College -

El Paso Community College
El Paso, TX

GED -

El Paso Community College
El Paso, TX

Skills

  • Problem-solving skills
  • Customer support
  • Documentation and reporting
  • Proficient in Software
  • Typing Number wpm
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Understanding customer needs
  • De-escalation techniques
  • Customer relationship management (CRM)
  • Issue and complaint resolution

Accomplishments

  • Academic A Honor Roll Student

Certification

Office Administration

Certified Nursing Assistant

Cardiopulmonary resuscitation

Affiliations

Human Resources assistant (volunteer hours) - David L. Carrasco Job Corps Center

Timeline

Call Center Representative

Alorica
08.2024 - Current

CNA

Pebble Creek Nursing Home
04.2024 - Current

Server

Village inn
06.2022 - 12.2023

Employee

Choi’s wigs
06.2021 - 04.2022

Some College -

El Paso Community College

GED -

El Paso Community College
Myana Carroll