Myangel Johnson
Columbus,OH
Summary
Customer service professional with a strong focus on communication and empathy. Proven track record of building strong customer relationships, maintaining high levels of customer satisfaction, and fostering loyalty. Extensive experience in the Type industry, knowledgeable and dedicated to providing exceptional service. Solid team player with an outgoing and positive demeanor, excels in establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Specializes in quality, speed, and process optimization, always striving for excellence. Articulate, energetic, and results-oriented approach. Passionate about developing relationships, cultivating partnerships, and driving business growth.
Overview
2
2
years of professional experience
Work History
Costumer Service Rep
Financial Bred
09.2022 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Team Associate
Best Buy
08.2022 - 11.2023
- Resolved customer complaints or answered customers' questions
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity
- Reviewed employees' work to check adherence to quality standards and proper procedures
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules
- Followed up with customer accounts to resolve unpaid or past due accounts
Education
High School Diploma -
Walnut Ridge High School
Columbus, OH06.2024
Skills
- Customer Service
- Team Building and Leadership
- Flexible Schedule
- Cash Handling
- Teamwork and Collaboration
- Problem-Solving
- Positive Attitude
- Clear Communication
- Willingness to Learn
- Heavy Lifting
- Money Handling
- Team Building
- Call center experience
- Documentation
Websites
Timeline
Costumer Service Rep
Financial Bred
09.2022 - 11.2024
Team Associate
Best Buy
08.2022 - 11.2023
High School Diploma -
Walnut Ridge High School
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