Myangel White
Norfolk ,VA
Summary
Proven Assistant Manager at McDonald’s with a track record of enhancing customer satisfaction and reducing discrepancies through effective merchandise stocking and workplace safety. Skilled in fostering customer relationships and product restocking, achieving significant improvements in store operations and team cohesion. Demonstrates strong leadership and organizational skills, driving business growth and operational efficiency.
Overview
2
2
years of professional experience
Work History
Stock Associate
Food Lion
01.2022 - 02.2024
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Reduced shrinkage rates with vigilant monitoring of stock levels and timely reporting of discrepancies.
Assistant Manager
McDonald’s
01.2022 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
West Forsyth High School
Forsyth, GA07.2022
Skills
- Merchandise Stocking
- Workplace Safety
- Customer Relationships
- Product restocking
Timeline
Stock Associate
Food Lion
01.2022 - 02.2024
Assistant Manager
McDonald’s
01.2022 - 02.2024
West Forsyth High School
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