Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kyazia Amante

New York

Summary

Dedicated and hardworking professional currently pursuing a degree in Occupational Therapy, with a strong commitment to building a meaningful career in the medical field. Brings a solid foundation in administrative support, developed through experience as a friendly and efficient receptionist in a variety of office environments. Demonstrates a strong work ethic, excellent time management, and a proactive approach to multitasking and problem-solving. Known for improving workflow efficiency by revamping filing systems and effectively managing high call volumes.

Also can bring hands-on experience in education as an energetic and compassionate paraprofessional, supporting student learning in public school settings. Passionate about helping others, whether in the classroom or in a clinical setting, and motivated to continue growing professionally in healthcare environments to gain experience relevant to a future role as an Occupational Therapist.

Overview

9
9
years of professional experience

Work History

Paraprofessional

Department Of Education
New York
09.2023 - Current
  • Assisted teachers in classroom management and instructional support.
  • Facilitated small group sessions to enhance student learning and comprehension.
  • Implemented individualized education plans alongside special education staff.
  • Coordinated communication between parents, teachers, and administration for student needs.
  • Organized educational materials and resources for classroom activities.
  • Monitored student behavior and provided guidance during class activities.
  • Supported assessments by documenting student progress and participation levels.
  • Trained new staff on classroom procedures and educational tools used in lessons.
  • Applied positive reinforcement to redirect negative behaviors.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Assisted teachers with planning and preparing lessons for students.

Patient Service Representative

Mount Sinai
New York
06.2023 - 06.2024
  • Assisted patients with appointment scheduling and registration processes.
  • Coordinated communication between patients and healthcare providers effectively.
  • Handled patient inquiries and provided information about services offered.
  • Maintained a clean and organized reception area to enhance patient experience.
  • Collaborated with team members to improve patient service delivery methods.
  • Managed patient records using electronic health record systems.
  • Answered incoming calls in a professional manner.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Ensured all necessary paperwork was completed prior to patient visits.

Receptionist

Louisiana SPCA
New Orleans
01.2021 - 05.2022
  • Directed incoming calls through central telephone system, ensuring accurate routing to qualified departments.
  • Greeted and assisted clients at the animal shelter front desk.
  • Confirmed appointments and updated client records while maintaining effective communication.
  • Managed multiple tasks efficiently, consistently meeting time-sensitive deadlines.
  • Monitored and screened visitors to verify access to inter-office personnel.
  • Corresponded with clients via email, telephone, and postal mail to address inquiries.
  • Drafted professional memos, letters, and marketing copy to support business growth initiatives.
  • Sorted, received, and distributed mail correspondence among departments and personnel.

Hostess

Applebee's Grill + Bar
New York
11.2020 - 12.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided information regarding charge accounts and loyalty programs.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Walmart
Jersey City
04.2021 - 08.2021
  • Assisted customers with product inquiries and service-related issues.
  • Processed customer transactions accurately at the point of sale.
  • Resolved customer complaints promptly and effectively to ensure satisfaction.
  • Educated customers on store policies, promotions, and loyalty programs.
  • Trained new staff on customer service protocols and operational procedures.
  • Handled returns and exchanges according to company guidelines.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Receptionist

Mount Sinai Hospital
New York
09.2016 - 06.2017
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Corresponded with clients through email, telephone or postal mail.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Kept records in CRM to maintain customer data.
  • Responded to inquiries from callers seeking information.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Received and routed business correspondence to correct departments and staff members.

Education

High School Diploma -

Cristo Rey New York High School
New York, NY
05.2020

Some College (No Degree) - Pharmacy

Xavier University of Louisiana
New Orleans, LA

Some College (No Degree) - Communications

University At Albany
Albany, NY

Some College (No Degree) - Occupational Therapy

York College
Jamaica, NY

Skills

  • Courteous and Professional
  • Visitor and Customer Relations
  • Scheduling and Calendar Management
  • Attention to Detail
  • Customer Service-Oriented
  • Computer Proficiency
  • Research and Data Analysis
  • Customer Complaint Resolution
  • Positive Attitude and Energetic
  • Data Entry and Database Software
  • Microsoft Office Suite
  • Call Answering and Routing
  • Greeting and Seating Clients
  • Appointment Scheduling
  • Classroom management
  • Individualized education plans
  • Student assessments
  • Behavioral guidance
  • Patient scheduling
  • Healthcare communication
  • Problem solving
  • Team collaboration
  • Organization and prioritization
  • Schedule management
  • Student supervision

References

References available upon request.

Timeline

Paraprofessional

Department Of Education
09.2023 - Current

Patient Service Representative

Mount Sinai
06.2023 - 06.2024

Customer Service Representative

Walmart
04.2021 - 08.2021

Receptionist

Louisiana SPCA
01.2021 - 05.2022

Hostess

Applebee's Grill + Bar
11.2020 - 12.2021

Receptionist

Mount Sinai Hospital
09.2016 - 06.2017

High School Diploma -

Cristo Rey New York High School

Some College (No Degree) - Pharmacy

Xavier University of Louisiana

Some College (No Degree) - Communications

University At Albany

Some College (No Degree) - Occupational Therapy

York College

Similar Profiles

CREATE PROFILE