Myasia Williams

• Provide direct care, including bathing, repositioning, and ensuring patient comfort.
• Perform technical skills such as point-of-care (POC) testing, and data entry.
• Implement nursing orders, and assist with patient care procedures.
• Ensure patient safety through fall prevention measures, restraints, and hourly rounding.
• Communicate patient conditions and observations to nursing staff.
• Maintain a clean and well-stocked environment, assisting with equipment maintenance.
• Work collaboratively with healthcare team members to support patient care, and serve as a Safety Attendant/Patient Sitter to provide a secure environment.
• Attend staff meetings and stay up to date with compliance and Basic Life Support (BLS) certification.

• Administered medications via nasogastric tube (NGT), performed subcutaneous/intramuscular injections under supervision.
• Inserted Foley catheters and assisted with urinary output management.
• Conducted comprehensive head-to-toe patient assessments, including vital signs and physical monitoring.
• Performed wound care, including dressing changes, and infection control measures.
• Collaborated with nurses and healthcare teams to implement patient care plans.

• Ensure all patients are greeted, checked in/out in an accurate and timely manner.
• Verify and scan all patient demographics and insurance to ensure the accuracy of all documentation, such as IDs, insurance cards, and required forms.
• Collects co-pays and co-insurances, schedules patient appointments, and necessary procedures, maintains the schedule, and revises for cancellations. Confirm next-day appointments.
• Receive authorization, and complete all required hospital forms. Assist physicians by returning calls per physicians' requests to patients, updating and maintaining the physical schedule, and calling patients with test results when requested.
• Maintain filing, charting, faxing, and all other clerical functions needed for this office.

• Provided excellent customer service by being friendly, patient, providing accurate information, and ensuring customers' needs are addressed.
• Answer a minimum of 70 calls per day in a courteous and professional manner, to provide support service to improve delivery and quality of patient care.
• Work closely with the physicians daily.
• Interview incoming and post-surgical patients to gather demographics, insurance, and emergency information. Keep confidentiality, and be familiar with medical terminology.

Collaborative and inclusive in helping others.

• Resolved customer complaints or answered customers' questions.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Guided employees in handling difficult or complex problems.
• Ensured store merchandising standards were achieved for all products, and maintained an environment that supported and strengthened the Staples brand.
• Taught and reinforced customer-centered selling behaviors and effective solutions that resulted in managers and associates delivering exceptional sales and service.
• Coached and led a team committed to operational excellence that drove profitable sales and year-over-year margin.