Myca Duran
Abilene,TX
Summary
Very experienced and knowledgeable retail manager who is sensitive to the needs of customers, employees, and suppliers. A intelligence analyst that finished training, graduated, obtained full Top Secret Clearance /SCI with polygraph, and immediately assisted in the development of a new course for all future analysts while pending religious accommodation for covid vaccine. A manager/analyst that holds true to beliefs and was removed from the Air Force due to the refusal of intaking the Covid Vaccine. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Package Delivery Driver
FedEx
07.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
Sales Associate
American Eagle Outfitters
10.2018 - Current
- Established personal connections with customers, exceeding customer service expectations
- Assisted customers with any needs within the store
- Checked out customers while offering excellent customer service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Mail Carrier
USPS
10.2022 - 05.2023
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Intelligence Analyst
Air Force
06.2021 - 06.2022
- Responsible for researching, compiling, evaluating and integrating Signals Intelligence (SIGINT)
- Performed SIGINT analysis, data mining, and metadata analysis utilizing geo-spatial analytical techniques and presenting SIGINT findings
- Maintained database of signal types and activities, ensuring metadata, query, data restructuring, and signals development adhere to Department of Defense standards
- Provided support for the design and development of evaluation and student assessment programs for foundational and specialty training programs.
Sales Lead/Co-Manager/Assistant Store Manager
Journeys shoes store
08.2019 - 06.2020
- Opened and closed store, hired, trained, and assisted new employees in development within the company
- Organized storage and restocked new product
- Offered strong customer service skills and kept customers satisfied
- Analyzed consumer behavior and adjusted product positioning
- Conducted regular audits to ensure the store is functional and presentable.
Education
General Studies -
Cisco College
Abilene, Texas05.2020
Skills
- Leadership
- Customer service
- Microsoft excel
- Determination
- Hard-Working
- Safe Driving
- Package handling
- Customer Relationships
- Customer-Oriented
Certification
- Top Secret Clearance/SCI with Polygraph
- Intelligence Training School Certificate
Timeline
Package Delivery Driver
FedEx
07.2023 - Current
Mail Carrier
USPS
10.2022 - 05.2023
Intelligence Analyst
Air Force
06.2021 - 06.2022
Sales Lead/Co-Manager/Assistant Store Manager
Journeys shoes store
08.2019 - 06.2020
Sales Associate
American Eagle Outfitters
10.2018 - Current
General Studies -
Cisco College
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