Oscar Ponce
Round Lake,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Package Delivery Driver
Reliable Express Transportation
05.2020 - Current
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Maintained aclean driving record while navigating various routes for efficient deliveries.
- Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
- Increased overall efficiency by assisting in loading and unloading packages at the distribution center.
Stocking Associate
Walmart
12.2019 - 01.2024
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
Management Trainee Intern
Enterprise Holdings
05.2023 - 08.2023
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone
- Sold protection products for the cars to the customer on a daily basis
Shift Supervisor
KFC
07.2015 - 12.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Education
Bachelor of Science - Marketing
Illinois State University
Normal, IL12.2023
Skills
- Active Listening
- Communication
- Customer Service
- Interpersonal
- Leadership
- Management
- Problem-Solving
- Time Management
- Organizational
- Teamwork
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Management Trainee Intern
Enterprise Holdings
05.2023 - 08.2023
Package Delivery Driver
Reliable Express Transportation
05.2020 - Current
Stocking Associate
Walmart
12.2019 - 01.2024
Shift Supervisor
KFC
07.2015 - 12.2019
Bachelor of Science - Marketing
Illinois State University
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