Isaiah Velazquez
Rockledge,FL
Summary
Dedicated Package Delivery Driver with extensive experience in logistics and efficient route planning. Strong record in customer service excellence and timely deliveries, utilizing effective communication skills to ensure satisfaction. Proficient in vehicle maintenance and safety procedures, with a focus on collaboration and adaptability to meet changing needs.
Overview
10
10
years of professional experience
Work History
Package Delivery Driver
UPS
12.2025 - Current
- Optimized delivery efficiency while complying with safety protocols and regulations.
- Minimized fuel consumption through effective route planning and management.
- Maintained accurate delivery records and resolved customer inquiries promptly.
- Utilized GPS technology to enhance route efficiency and meet delivery deadlines.
- Secured items properly in the truck to prevent damage during transport.
- Achieved timely deliveries by selecting the most efficient routes available.
Mail Carrier
USPS
02.2022 - 11.2025
- Ensured timely mail delivery, enhancing customer satisfaction through accuracy.
- Maintained delivery records, optimizing operations and improving efficiency.
- Resolved customer inquiries promptly, delivering exceptional service and support.
- Adhered to safety protocols, navigating various terrains under diverse weather conditions.
- Collaborated with team members, improving route efficiency and delivery schedules.
- Mentored new staff, promoting best practices for mail sorting and delivery.
Associate Expert
Target Corporation
01.2021 - 01.2023
- Fostered inclusive environment, enhancing team collaboration and initiative support.
- Elevated customer satisfaction through exceptional service and effective issue resolution.
- Inputted and organized data efficiently into the database management system.
- Trained staff on organizational mission, ensuring alignment with company goals.
- Monitored packing operations, confirming compliance with established specifications.
- Reduced product defects by 10% through quality assurance implementation and monitoring.
Deli Associate/Customer Service Representative
Publix Super Markets Inc
01.2019 - 01.2021
- Enhanced customer satisfaction by implementing proactive strategies for needs resolution.
- Delivered primary support to both internal and external customers effectively.
- Reduced wait times by promptly answering incoming customer calls.
- Maintained efficient call handling, ensuring minimal customer wait times.
- Addressed customer inquiries about products, services, and company information.
- Educated customers on products, providing detailed explanations and recommendations.
- Fostered customer loyalty through personalized service and attention to unique needs.
- Achieved exceptional service delivery by utilizing comprehensive product knowledge.
- Kept abreast of product and service updates to inform customers.
- Streamlined replacement processes for damaged or missing products efficiently.
Shift Manager
Burger King
05.2016 - 01.2019
- Maximized team performance by training and mentoring new employees.
- Ensured quality compliance with company standards for food and services.
- Maintained productivity to meet business and customer needs effectively.
- Coached crew members to enhance efficiency and motivate improved performance.
- Exercised composure in escalated customer service situations under pressure.
- Supported management in creating a welcoming atmosphere for crew feedback.
Education
High School Diploma -
Cocoa High School
Cocoa, FL05.2016
Skills
- Self-Motivated
- Decision-Making
- Multitasking Abilities
- Active Listening
- Dependable and Responsible
- Excellent Communication
- PPE Compliance
- Flexible and Adaptable
- Customer service
- GPS navigation
- Safe driving
- Package handling
- Route planning
- Deadline oriented
- Loading and unloading
- Lifting techniques
- Vehicle maintenance
- Punctuality
- Weather adaptation
Timeline
Package Delivery Driver
UPS
12.2025 - Current
Mail Carrier
USPS
02.2022 - 11.2025
Associate Expert
Target Corporation
01.2021 - 01.2023
Deli Associate/Customer Service Representative
Publix Super Markets Inc
01.2019 - 01.2021
Shift Manager
Burger King
05.2016 - 01.2019
High School Diploma -
Cocoa High School
Arts and Crafts
I am a online digital artist with about 30,000 followers, on my spare time I take commissions for extra money, or enjoy drawing fan art of well known characters from television shows or movies.