La'Shonda Whitley
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load. Dedicated Nursing Student with the ability to multitask and work well with others. Compassionate, friendly attitude, and patient-care oriented. Skilled in written and verbal communication and highly organized. Committed to working towards the mission of a company.
Overview
12
12
years of professional experience
Work History
Package Delivery Driver
Amazon
01.2017 - 04.2022
- Met daily delivery expectations
- Provided efficient delivery services
- Reliable
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
Customer Service Representative
JCPenney
01.2013 - 05.2015
- Provide exceptional customer service
- Communicate effectively with the customers and managements
- Ensure the sales floor is neat and clean for customers
- Problem solving and addressing the customers concern
- Ensure professionalism and time management
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Sears
08.2011 - 05.2012
- · Provided excellent customer service
- · Maintaining clean area and ensure my department is clean and organized
- · Assist customers on the sale floor and over the phone
- · Assisted customers with online orders and credit card applications
- · Team player and time management
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Data Entry Clerk
Louisiana Office of Student Financial Assistance
08.2010 - 05.2011
- Responsible for documents deadline
- Ensure that the office was clean and organized
- Ensure professionalism at all time
- Clerical tasks (filing, printing, copying, scanning and email)
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
Education
Associate of Science - Nursing
Baton Rouge Community College
Baton Rouge, LA12.2024
Associate of Science - General Studies
Baton Rouge Community College
Baton Rouge, LA05.2020
Skills
- Active Listening
- Problem Solving
- Decision Making
- Conflict Resolution
- Organizational Skills
- Time Management
- Critical Thinking
- Ethical Practice
- Teamwork and Collaboration
- Medical Terminology
- Empathy and Compassion
- Attention to Detail
Timeline
Package Delivery Driver
Amazon
01.2017 - 04.2022
Customer Service Representative
JCPenney
01.2013 - 05.2015
Customer Service Representative
Sears
08.2011 - 05.2012
Data Entry Clerk
Louisiana Office of Student Financial Assistance
08.2010 - 05.2011
Associate of Science - Nursing
Baton Rouge Community College
Associate of Science - General Studies
Baton Rouge Community College
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