Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Cotton

Marble Falls,Texas

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

18
18
years of professional experience

Work History

Package Delivery Driver

FedEx
07.2018 - Current
  • Delivered an average of 200 packages per day with a 99% on-time delivery rate
  • Maintained a perfect safety record over 6 years
  • Sorted, scanned, and loaded packages, ensuring accuracy and efficiency in the delivery process
  • Demonstrated strong organizational and time-management skills consistently meeting or exceeding delivery deadlines
  • Provided excellent customer service
  • Delivered packages to customer doorsteps and business offices.
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.

Package Delivery Driver

FedEx
07.2018 - Current
  • Delivered an average of X packages per day/week/month with a 99% on-time delivery rate
  • Maintained a perfect safety record over X years/miles
  • Sorted, scanned, and loaded packages, ensuring accuracy and efficiency in the delivery process
  • Demonstrated strong organizational and time-management skills consistently meeting or exceeding delivery deadlines
  • Provided excellent customer service

Office Assistant

Texas Surplus Lines Assoc.
10.2016 - 07.2018
  • Provided comprehensive office support, including organizing and filing documents
  • Managed office tasks, ensuring smooth and efficient daily operations
  • Utilized Microsoft Office Suite (Word, Excel, PowerPoint) to create documents, spreadsheets, and presentations

Emergency Medical Dispatcher/Communications Medic

Austin/Travis Co. EMS
10.2011 - 10.2016
  • Provided critical medical assistance and instructions to 911 callers, remaining calm and professional in emergency situations
  • Operated communication and computer systems, including CAD (Computer-Aided Dispatch) systems, to dispatch emergency services effectively
  • Emergency medical instruction
  • EMS dispatch
  • Multitasking and prioritization
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.

Communications/Call Taker

Austin Police Department
10.2007 - 10.2011
  • Received and processed emergency and non-emergency calls from the public, gathering accurate and detailed information
  • Maintained composure and effectively resolved conflicts with distressed or irate callers
  • Demonstrated discipline and dedication in completing tasks accurately and efficiently
  • Dealt successfully with individuals from various socio-economic, ethnic and cultural backgrounds.
  • Typed incoming information promptly with precision

Front Desk Agent

Princess Tours
05.2007 - 09.2007
  • Provided exceptional customer service, addressing guest requests and concerns with sensitivity and efficiency
  • Collaborated effectively with team members to resolve guest issues and ensure a positive experience
  • Managed guest check-ins and check-outs, handled reservations, and processed payments
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Education

Bachelor of Science - Recreation Administration

Texas State University
San Marcos, TX
01.2007

Skills

  • Proficient typing skills
  • Quality control expertise
  • Detail-oriented accuracy
  • Team-oriented collaboration
  • Problem-solving
  • Critical thinking
  • Computer skills
  • Active listening
  • Verbal and written communication
  • Patient confidentiality
  • Patient safety
  • Safety protocols

Timeline

Package Delivery Driver

FedEx
07.2018 - Current

Package Delivery Driver

FedEx
07.2018 - Current

Office Assistant

Texas Surplus Lines Assoc.
10.2016 - 07.2018

Emergency Medical Dispatcher/Communications Medic

Austin/Travis Co. EMS
10.2011 - 10.2016

Communications/Call Taker

Austin Police Department
10.2007 - 10.2011

Front Desk Agent

Princess Tours
05.2007 - 09.2007

Bachelor of Science - Recreation Administration

Texas State University

Similar Profiles

CREATE PROFILE