Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Enokian

WOBURN,MA

Summary

Proven track record in delivering exceptional customer service and maintaining a clean driving record, demonstrated during my tenure at UPS. Skilled in GPS navigation and effective communication, I excel in ensuring timely and accurate deliveries. My dedication to safety and building strong relationships highlights my dependability and interpersonal abilities.

Overview

26
26
years of professional experience

Work History

Package Delivery Driver

UPS
09.2018 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Ensured accurate documentation of all necessary paperwork required for each delivery, including signatures and proof of delivery slips.
  • Developed strong relationships with customers through courteous and professional interactions during deliveries.
  • Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.

Bus Driver

North Suburban Bus Company
04.2014 - 09.2018
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

Secretary

Scott Richard Masonry
05.1998 - 03.2013
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

House Cleaning

Myself
01.2008 - 01.2011
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.

Education

No Degree - Child Care Services Management

North Shore Community College
Danvers, MA
09.1996

High School Diploma -

Malden High School
Malden, MA
05.1994

Skills

Customer Service

GPS Navigation

Safe Driving

Package handling

Deadline-oriented

Loading and unloading

Local routes understanding

Hand Truck Operation

Punctuality

Delivery Scheduling

Emergency Procedures

Strong Working Relationships

Multitasking

Valid Driver's License

Clean Driving Record

Dependability and Honesty

Communication and Interpersonal Skills

Timeline

Package Delivery Driver

UPS
09.2018 - Current

Bus Driver

North Suburban Bus Company
04.2014 - 09.2018

House Cleaning

Myself
01.2008 - 01.2011

Secretary

Scott Richard Masonry
05.1998 - 03.2013

No Degree - Child Care Services Management

North Shore Community College

High School Diploma -

Malden High School

Similar Profiles

CREATE PROFILE
Pamela Enokian