Myca JACKSON
Monroe,Louisiana
Summary
Dynamic Trainer/Supervisor from Chick-fil-A, adept in IT Support Services and Authentic Leadership Coaching. Excelled in enhancing team customer service skills, achieving operational excellence, and ensuring safety protocol compliance. Leveraged Microsoft Office for innovative staff development, significantly boosting brand awareness and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Trainer/Supervisor
Chick-fil-A
Monroe, La
05.2021 - Current
- Lead and motivate a team of employees to ensure customer satisfaction, quality service, and operational excellence.
- Monitor daily operations, ensuring compliance with all safety and sanitation standards.
- Train and develop staff in the areas of customer service, product knowledge, and operational procedures.
- Developed innovative strategies to enhance team members' customer service skills, utilizing Microsoft tools to create engaging challenges with rewards.
Education
Radiology -
Delta Community College
01.2025
Diploma -
Neville High School
01.2022
Skills
- IT Support Services
- Authentic Leadership Coaching
- Proficient in Safety Protocol Compliance
- Proficient in Microsoft Office
- Lesson planning
- Brand building and awareness
References
References available upon request.
Timeline
Trainer/Supervisor
Chick-fil-A
05.2021 - Current
Radiology -
Delta Community College
Diploma -
Neville High School
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