Mycah Banks
Bath,MI
Summary
Dedicated graduate with a solid background in retail and fast food, known for maintaining high standards of cleanliness and food safety. Demonstrated ability to foster customer loyalty through effective communication and teamwork, enhancing overall service efficiency in dynamic settings.Promoted within the first five months of employment..
Overview
1
1
Certification
1
1
year of professional experience
Work History
Quick Service Restaurants
Shake Shack
01.2026 - Current
- Tasked with working Front of House, Preparation, Cold Side, and Cashier. Dependable and hardworking fast food worker with experience in high-volume environments. Skilled in customer service, order accuracy, food preparation, and maintaining cleanliness and safety standards. Known for working efficiently under pressure, handling cash transactions, and contributing to a positive team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Completed day-to-day duties accurately and efficiently.
- Trained new employees on customer service standards and procedures.
- Assisted in maintaining cleanliness and organization of the work area.
- Ensured compliance with food safety regulations during meal preparation.
- Demonstrated proper cash handling techniques at the register.
Retail Sales Associate
Snipes
03.2025 - Current
- Tasked to meet daily sales goals by promoting featured products and recommending additional items. Support store operations by completing opening and closing tasks, including cleaning, folding, stocking, and preparing the sales floor.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed customer transactions efficiently at a busy retail environment.
- Educated customers on promotions and loyalty programs actively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Master of Criminal Justice - Sociology
Central Michigan University
Mount Pleasant, MI05-2030
High School -
East Lansing High School
East Lansing06-2026
Skills
- Point of sale operation
- Customer service
- Customer engagement
- Safety compliance
- Stocking and organizing
- Schedule optimization
- Multitasking
- Punctuality
- Teamwork and collaboration
- Communication
- Positive demeanor
- Physical stamina
Accomplishments
- Reorganizing displays
- Resolved customer issues efficiently to make them satisfied
- Handles rush hour periods and holidays
- Promoted within first 5 months of business
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
References
Nerman Sabic: NSabic@shakeshack.com
Tyler Hart: THart@shakeshack.com
Trell W: (517) 348-6801
Languages
English - Fluent
Certification
- Food Handler Essentials
Timeline
Quick Service Restaurants
Shake Shack
01.2026 - Current
Retail Sales Associate
Snipes
03.2025 - Current
Master of Criminal Justice - Sociology
Central Michigan University
High School -
East Lansing High School