Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mycah Rdialul

Layton,UT

Summary

People-oriented Team Leader, advocating, training, and coaching my team members to perform accurately and successfully with the delegated work and issues that arise. Responsible and motivated student ready to apply education in the workplace. While currently in my second semester at SLCC for my AS degree in Criminal Justice, the ability to apply my current skills into a workplace requiring those would be an opportunity I can thrive in. I am an ambitious, career-focused job seeker, anxious to obtain an entry-level criminal justice position to help launch my career while achieving company goals.

Overview

10
10
years of professional experience

Work History

Data Integrity Team Lead

Conservice Utility Experts
Logan, UT
01.2020 - Current
  • Conservice is a third party utility billing company; we handle bills for management companies which allows them more freedom in time and tenants
  • I oversee day-to-day projects and disperse them between each of my team members to ensure ongoing progress
  • I also assist in obtaining missing utility bills for our management company clients as well as quality checking the numbers in our system to verify it reflects with what is on the invoice.

Sales Representative/Customer Service

Vector Marketing
Lawton, OK
11.2018 - 12.2018
  • This was only a temporary at-home job as I was only working seasonal
  • I would sell Cutco products to family members and work within referrals after setting up appointments with them
  • I was able to work from a script and make my job fun and exciting for the customers
  • I would read through the script and see what knives/kitchen ware would fit the customers needs and finalize sales if they went through with their order
  • They could easily buy through me and afterwards, I would send them a confirmation email to let them know the sale went through
  • This job taught me confidence and dedication, as well as pushing myself out of my comfort zone to work efficiently and timely.

Resident Advisor

Friends4life
Bountiful, UT
08.2018 - 10.2018
  • This job was of mainly caretaker duties for the disabled
  • I had the midnight shift (10:00 PM-9:30 AM)
  • My duties included; enforced bedtimes, making breakfast/dinner, making sure they had their vitamins and medicine for the night/day, planning activities, comforting, and data entry.

Babysitter

Babysitting
Clearfield, UT
03.2014 - 06.2018
  • I babysat my 4 year old brother from 3:00 pm to 11:35 pm every day
  • I've helped him learn his ABC's by singing with him every chance I get
  • I made sure he had a well balanced meal and had lots of play time during the day
  • At the end of the day, I tucked him into bed and made sure he had his bottle and a few extra just in case he woke up
  • Babysitting helped me gain patience and understanding, as well as to always double check my work before checking off.

Customer Service Representative

Contractors Commercial
Layton, UT
03.2018 - 04.2018
  • I worked as a call representative at a very new company
  • I would take calls, send emails, and answer questions in regards to any customer needs or concerns
  • Since I was the first Customer Service Representative to work there, training was very minimal, however I was taught to be very computer savvy and multitask.

Lead Counter

Panda Express
Farmington, UT
06.2017 - 03.2018
  • I worked as counter help, but was in training to become a lead counter
  • I am able to count money, clean very thoroughly, close the money, and open and close the shop
  • Since I was training to become Lead Counter, I would often times supervise the new hires, usually taking on 2 at a time
  • I would also handle any customer dilemmas and be quick on my feet to take action to dissolve any upcoming conflict.

Cleaner/Stocker

Dick's Boat Shop
Clearfield, UT
06.2016 - 08.2016
  • I worked at Dick's Boat Shop as a cleaner
  • I detailed boats that were in stock and if a customer paid for me to do so
  • I also helped to bring tools into the boat for the mechanics, stocked up the shelves, answered customer calls, cleaned up the shop, and helped to find any problem(s) with customer's boat(s) that were out in the yard.

Education

High school diploma -

Clearfield High School
01.2017

Associate of Science - Criminal Justice

Salt Lake Community College
Salt Lake City, UT

Skills

  • Customer Service
  • Regulatory Compliance
  • Trend Tracking
  • Invoice Verification
  • Human Resources Management
  • Communication skills
  • Google Docs
  • Auditing
  • Data entry
  • Performance Monitoring
  • Production Monitoring
  • Schedule Management
  • Performance Improvement
  • Coaching and Mentoring
  • Employee Engagement
  • Complaint Resolution

References

Kayla Hanaike (435) 246-5060 (Data Integrity Project Manager) | 760 Gateway Drive, River Heights, UT 84321

Curtis Trumbo (580) 284-4645 (Friend) | 185 S State St, Salt Lake City, UT 84138

Dominick Sandoval (435) 994-1199 (Work Colleague) | 1159 W. Clubhouse Drive, APT 2424, Taylorsville, UT 84123

Timeline

Data Integrity Team Lead

Conservice Utility Experts
01.2020 - Current

Sales Representative/Customer Service

Vector Marketing
11.2018 - 12.2018

Resident Advisor

Friends4life
08.2018 - 10.2018

Customer Service Representative

Contractors Commercial
03.2018 - 04.2018

Lead Counter

Panda Express
06.2017 - 03.2018

Cleaner/Stocker

Dick's Boat Shop
06.2016 - 08.2016

Babysitter

Babysitting
03.2014 - 06.2018

High school diploma -

Clearfield High School

Associate of Science - Criminal Justice

Salt Lake Community College

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Mycah Rdialul