Mycala Harvey
Sandusky,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Housekeeping and Laundry Attendant
Concord Care
Sandusky, OH
03.2023 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
MIPS Agent (Temporary)
Cotiviti
Remote
04.2023 - 10.2023
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Reviewed charts and flagged incomplete or inaccurate information.
Customer Service Advisor
Cxperts
Remote
01.2022 - 02.2023
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
Quality Inspector
Ventra Sandusky
Sandusky, OH
03.2016 - 01.2022
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
Key Holder
Dollar General
Sandusky, OH
01.2014 - 03.2016
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
STNA
Providence Care Center
Sandusky, OH
08.2011 - 09.2013
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
Education
Associate of Science - Health Information Systems
University of Cincinnati Clermont College
Batavia, OHDiploma - Medical Billing & Coding
University of Cincinnati Clermont College
Batavia, OHSkills
- Customer Relations
- Training and mentoring
- Complaint Handling
- Quality Assurance
- Live chat support
- Escalation management
- Data Collection
- Money handling abilities
- Scheduling
- Conflict Mediation
- Recordkeeping strengths
- Data Entry
- HIPAA Regulations Understanding
- Healthcare Compliance Knowledge
- Medical terminology understanding
- EMR / EHR
- Scheduling appointments
- Payment Collection
- Patient confidentiality
- Medical billing and coding
- Medical Release of Information ROI processes
- Patient Medical Records Maintenance
Timeline
MIPS Agent (Temporary)
Cotiviti
04.2023 - 10.2023
Housekeeping and Laundry Attendant
Concord Care
03.2023 - Current
Customer Service Advisor
Cxperts
01.2022 - 02.2023
Quality Inspector
Ventra Sandusky
03.2016 - 01.2022
Key Holder
Dollar General
01.2014 - 03.2016
STNA
Providence Care Center
08.2011 - 09.2013
Associate of Science - Health Information Systems
University of Cincinnati Clermont College
Diploma - Medical Billing & Coding
University of Cincinnati Clermont College