Mycala Worsham
Chicago,IL
Summary
Dynamic Sr. Pharmacy Technician at Walgreen's Pharmacy with expertise in pharmacy software and patient counseling. Enhanced team efficiency through mentoring and improved patient outcomes by resolving medication issues. Proven ability to optimize workflows and foster collaboration, ensuring high-quality service and patient satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr Pharmacy Technician
Walgreen's Pharmacy
Chicago, IL
11.2021 - Current
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
Server
Red Lobster
Chicago, IL
11.2019 - 03.2020
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
On The Border Restaurant
Atlanta, GA
07.2018 - 08.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Intern
Salesforce
Chicago, IL
09.2016 - 07.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Chicago Military Academy
Chicago, IL06.2017
Skills
- Software proficiency in pharmacy
- Compliance with pharmacy law
- Calculations in pharmaceuticals
- Networking professionally
- Verification of insurance
- Counseling patients
- Optimization of workflows
- Collaboration within teams
- Problem-solving abilities
Certification
PTCB certified
Timeline
Sr Pharmacy Technician
Walgreen's Pharmacy
11.2021 - Current
Server
Red Lobster
11.2019 - 03.2020
Server
On The Border Restaurant
07.2018 - 08.2019
Intern
Salesforce
09.2016 - 07.2017
Chicago Military Academy