MELANIE GARNICK
Tamarac,FL
Summary
Dynamic and detail-oriented SR Pharmacy Technician at Walgreens, adept in pharmacy software and compliance with regulations. Proven track record in reducing medication errors and enhancing customer satisfaction through empathetic service. Skilled in pharmaceutical calculations and professional networking, fostering team efficiency and mentoring junior staff for improved performance.
Overview
34
34
years of professional experience
1
1
Certification
Work History
SR PHARMACY TECHNICIAN
WALGREENS
10.1991 - Current
- Supervise daily pharmacy operations, ensuring compliance with regulations and standards.
- Mentor junior technicians, enhancing team performance and knowledge transfer.
- Manage medication inventory, optimizing stock levels to prevent shortages and overage.
- Manage medication inventory, optimizing stock levels to prevent shortages and overages.
- PTCB certified
- Florida Board of Pharmacy CertifIed
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Set up and modified patient profiles to include current medications and insurance details.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Counted, measured, and compounded medications following standard procedures.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Maintain pharmacy records accurately, supporting regulatory audits and quality assurance initiatives.
Education
High School Diploma -
North Miami Beach Sr High
North Miami Beach, FLGeneral Studies
Broward College
Fort Lauderdale, FLSkills
- Pharmacy software proficiency
- Pharmacy law compliance
- Pharmaceutical calculations
- Professional networking
Certification
- CPhT - Certified Pharmacy Technician
Timeline
SR PHARMACY TECHNICIAN
WALGREENS
10.1991 - Current
High School Diploma -
North Miami Beach Sr High
General Studies
Broward College