Summary
Overview
Work History
Education
Skills
Timeline
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Mycale Shane Hoffman

Summary

Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and data analysis abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Overview

32
32
years of professional experience

Work History

Agile Product Owner Senior Advisor

Express Scripts
01.2023 - Current
  • Collaborated with stakeholders to define project scope, objectives, and deliverables that aligned with business goals.
  • Ensured timely product delivery by prioritizing features and coordinating cross-functional teams.
  • Enhanced product development by implementing Agile methodologies and practices.
  • Worked on feature development and code implementation on multiple home delivery pharmacy platforms.
  • Managed risks and resolved issues promptly, maintaining project momentum and stakeholder satisfaction.
  • Broke project into epics and implementable user stories.
  • Led the creation of detailed user stories to provide clear guidance for development teams.

BPO

Express Scripts
01.2013 - 01.2023
  • Streamlined business processes by identifying inefficiencies and implementing targeted improvements.
  • Spearheaded root cause analyses for recurring issues, devising long-term strategies to prevent recurrence effectively.
  • Increased employee satisfaction by addressing pain points in workflows and simplifying complex procedures.
  • Led cross-functional teams to optimize end-to-end process performance and reach company objectives.
  • Drove successful project completion by setting clear expectations and maintaining open lines of communication among team members.

Pharmacist

Medco
08.1992 - 01.2013
  • Managed high volume of prescriptions daily while maintaining excellent quality and attention to detail.
  • Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
  • Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
  • Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
  • Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.

Education

Bachelor of Science - Pharmacy

Southwestern Oklahoma State University
Weatherford, OK
05.1990

Skills

  • Agile Framework Expertise
  • Feature Prioritization
  • Product Backlog Management
  • User Story Creation
  • Data-driven decision-making
  • Business Analysis
  • Stakeholder Collaboration

Timeline

Agile Product Owner Senior Advisor

Express Scripts
01.2023 - Current

BPO

Express Scripts
01.2013 - 01.2023

Pharmacist

Medco
08.1992 - 01.2013

Bachelor of Science - Pharmacy

Southwestern Oklahoma State University

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Mycale Shane Hoffman