MYCHAEl POLLARD
Memphis,TN
Summary
Operational healthcare professional bringing strengths in patient scheduling, intake documentation, coverage verification, and HIPAA-compliant information handling. Supports reliable care delivery through behavioral observation, issue escalation, and clear communication that helps patients feel heard while keeping records accurate and workflows organized.
Overview
11
11
years of professional experience
Work History
Virtual Patient Safety Sitter
Hicuity Health
Memphis, TN
09.2025 - Current
- Monitored assigned patients continuously, documenting activities and interactions in compliance with procedures to ensure safety and care quality.
- Communicate pertinent patient information and safety concerns promptly to bedside staff and the appropriate care-team members.
- Use active listening, empathy, and calm communication to support patients and families and help de-escalate difficult or emotional situations.
- Identified and escalated unusual behaviors and environmental hazards through established workflows, ensuring timely follow-up on all safety concerns.
- Protect patient privacy and confidential information while maintaining professional phone etiquette and a service-focused approach.
Financial Counselor II PRN
Methodist Le Bonheur Healthcare
Memphis, TN
12.2022 - Current
- Counseled patients on financial matters prior to services, clarifying billing practices and payment arrangements to enhance understanding and compliance.
- Reviewed insurance coverage and eligibility for hospital services, identifying necessary information to resolve discrepancies and ensure patient access to care.
- Obtained and verified patient demographic and financial information to support accurate records and service readiness.
- Executed direct admission process for patients, ensuring accurate collection of all essential documentation and information to facilitate timely service delivery.
- Reconciled patient encounters in accordance with hospital standards and followed organizational policies and procedures to support quality patient care.
Ocean Export Brokerage Agent
Expeditors International
01.2019 - 12.2022
- Reviewed records for completeness and regulatory compliance and coordinated information needed for timely release of shipments.
- Entered and validated information in computerized systems, ensuring accurate documentation and timely shipment processing.
- Executed various operational tasks to enhance efficiency to support billing processes.
Patient Scheduler
Baptist Memorial Hospital
01.2017 - 01.2019
- Coordinated diagnostic appointments, surgeries, medical consultations, and hospital admissions to enhance patients access to care.
- Conducted patient interviews and completed intake, insurance, case-history, and other required documentation to ensure accurate patient records.
- Completed insurance and claim forms and handled patient information in compliance with HIPAA requirements.
- Assisted with patient service needs and performed additional duties to streamline scheduling and improve office operations.
- Used office systems and tools to manage messages, records, reports, correspondence, and related administrative information.
Third Party Patient Scheduler & Biller
State Collection Service
Beloit, Wisconsin
11.2015 - 07.2016
- Supported third-party patient scheduling for contracted hospitals, arranging appointments and access to hospital services.
- Explained patient financial responsibility for scheduled services and established tailored payment arrangements based on individual circumstances.
- Collected patient payments and past-due balances owed to contracted hospitals, adhering to established collection procedures to ensure timely resolution.
- Communicated payment expectations, account details, and next steps to patients while providing professional customer service to enhance patient satisfaction.
- Monitored outstanding accounts, documented financial information, and completed follow-up on collection efforts.
- Answered patient questions and concerns, helping resolve account issues and clarify payment requirements.
Education
Associate of Science (AS) - Health Science
Southwest Tennessee Community College
Memphis, TN05-2026
High School Diploma -
Cordova High School
Cordova, TN05-2005
Skills
- Patient support techniques
- Patient communication
- Patient scheduling
- Appointment scheduling
- Care coordination
- Eligibility verification
- EHR management
- Documentation accuracy
- Data verification
- Clinical terminology
- Microsoft Office, Excel and Outlook
- Time management
- HIPAA and confidentiality
- Behavioral observation
Timeline
Virtual Patient Safety Sitter
Hicuity Health
09.2025 - Current
Financial Counselor II PRN
Methodist Le Bonheur Healthcare
12.2022 - Current
Ocean Export Brokerage Agent
Expeditors International
01.2019 - 12.2022
Patient Scheduler
Baptist Memorial Hospital
01.2017 - 01.2019
Third Party Patient Scheduler & Biller
State Collection Service
11.2015 - 07.2016
Associate of Science (AS) - Health Science
Southwest Tennessee Community College
High School Diploma -
Cordova High School