M Y C H A E L A C O O K
Lawrence,KS
Summary
Caring and compassionate worker who is well-versed in anatomy and physiology, and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load, along with a drive for understanding and loving care.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Lawrence Memorial Hospital
Lawrence, KS
08.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Quality Lead Technician
Biolife Plasma
09.2022 - 08.2023
- Maintained organized and sanitized environment and verified stock of operating supplies and forms
- Understood and adhered to HIPAA policies, procedures and regulations to maintain donor confidentiality
- Completed phlebotomy and associated tasks as per applicable SOPs for consistent and safe daily operations
- Met high-volume targets with focus on safety, compliance and quality control
- Calibrated and maintained plasma collection machines for accuracy and longevity
- Explained collection procedures, answered questions and helped donors feel comfortable with plasmapheresis process
- Communicated calmly with plasma donors to facilitate positive experience and generate repeat donations
- Used visual inspections and standardized tests to assess product conformance with design and production specifications.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
Lifeguard
Mahoney
05.2022 - 08.2022
- Assisted in emergency response with CPR, AED and emergency management techniques
- Communicated potentially dangerous conditions to swimmers and increased monitoring in high-risk situations
- Safeguarded swimmers and visitors with strict enforcement of policies and regulations
- Cleaned and maintained pool areas and lifeguard station, maintaining safe and pleasant environment
- Inspected water-safety equipment, verifying readiness for potential emergency use.
Swim Instructor
Swimtatic
04.2022 - 08.2022
- Supervised patron recreational activity to assess threats and risk
- Tested pool environment for proper chemical and environmental requirements
- Greeted members and guests by name and answered questions about scheduled activities
- Maintained required certifications in CPR and basic first aid
- Increased professional skills with education in water rescue and resuscitation measures
- Compiled daily reports detailing incidents or patron activity
- Prepared pool area prior to opening, organizing chairs and replenishing towel stations for guest convenience
- Responded to emergencies with basic first aid and CPR, and brought in emergency personnel for advanced cases
- Addressed emergency situation with calm demeanor, critical thinking and strong judgment
- Cautioned participants about inclement weather, unsafe areas or illegal conduct
- Cautioned swimmers regarding unsafe activities and enforced facility rules.
Shift Lead
GoApe
05.2021 - 03.2022
- Ensure guest safety when putting on safety gear and navigating through rope course
- Upkeep with daily maintenance of rope course and landing sites
- Be the first point of contact for guests when they arrive and check them in
- Manage daily reservations and monitor all sales of merchandise
- Communicated with patrons to build personable rapport and resolve issues
- Prepared shift reports, keeping management informed of daily operations
- Supervised department employees and monitored equipment to support functionality
- Managed operations during shift, with total awareness of activities of employees and customers.
Microbiology Laboratory Assistant
Northwest Missouri State University
08.2020 - 01.2022
- Sanitize and organize lab
- Prepare lab materials and run exercises for students
- Provide students with necessary assistance during lab procedures
- Manage and track bacterial growth to ensure lab accuracy and safety
- Keeping and caring for live subjects and ensuring their safety
- Collected, cultivated and isolated specimens to conduct required laboratory tests
- Evaluated the obtained test results to verify their consistency, reliability and conformance with specifications
- Followed protocols strictly to maintain proper control of hazardous materials and safely dispose of samples
- Monitored use of material and reagents and maintained correct inventories for each material stored and used in laboratory
- Demonstrated competencies in preparing chemical solutions, reagents and specimens for microscopic examination
- Followed all lab instrument procedures and guidelines, kept lab clean and routinely calibrated instruments for precision.
CNA
Tabitha
04.2020 - 08.2020
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Completed daily shift reports for smooth and informative handovers
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet
- Recorded vitals to monitor patient condition
- Communicated urgent needs to multidisciplinary team of clinical staff
- Monitored patients' mental and emotional wellbeing and reported concerns
- Helped residents perform housekeeping tasks
- Prioritized assigned tasks when managing high patient caseload
- Bonded and worked with patients to encourage exercise and therapeutic activity participation
- Safeguarded residents' rights and confidentiality
- Observed patients' by checking open wounds and existing conditions
- Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup
- Changed dressers, binders and bandages as directed.
Education
High School Diploma -
Lincoln Northeast High School
Lincoln, NE05.2020
Skills
- CPR AND FIRST AID
- POLICY MANAGEMENT
- RECORD KEEPING
- RULE ENFORCEMENT
- CUSTOMER SERVICE
- INSPECT EQUIPMENT AND FACILITIES
- INSTRUCT PARTICIPANTS
- FACILITIES MAINTENANCE
- UPDATE LOGS AND REPORTS
- RESPOND TO EMERGENCIES
- LIGHT HOUSEKEEPING
- QUALITY ASSURANCE
- VITAL SIGNS MONITORING
- CLINICAL DOCUMENTATION
- RESTOCK SHELVES
- PATIENT OBSERVATION
- TEAM MOTIVATION
- OPERATIONS MANAGEMENT
- COORDINATE SUPPLIES
- TROUBLESHOOT SERVICE ISSUES
- ANALYTICAL THINKING
- TASK PRIORITIZATION
- TEAMWORK
- MULTITASKING
Volunteer
- Penguin project, helping children with disabilities put on a play and be the star of their show
- Boulevard House, fixing up an old house in order to create a safe and comfortable home while they get their feet under them
- Meals on Wheels, prepare and delivered food for those who were not able to leave their houses or could not afford food
- Humane Society, collected food and treats for the animals along with collecting old shirts to turn into toys the animals
- Blood Drive, hosted 4 blood drives with the American Red Cross during a major blood crisis
- Winter Drive, Collected winter coats along with food to distribute to the Ministry and other homeless help
Timeline
Pharmacy Technician
Lawrence Memorial Hospital
08.2023 - Current
Quality Lead Technician
Biolife Plasma
09.2022 - 08.2023
Lifeguard
Mahoney
05.2022 - 08.2022
Swim Instructor
Swimtatic
04.2022 - 08.2022
Shift Lead
GoApe
05.2021 - 03.2022
Microbiology Laboratory Assistant
Northwest Missouri State University
08.2020 - 01.2022
CNA
Tabitha
04.2020 - 08.2020
High School Diploma -
Lincoln Northeast High School