Mychaela Richards
Canton
Summary
Dedicated and detail-oriented CSR Planner with 4 years of experience in customer service and operational coordination. Highly skilled in managing customer relationships, scheduling outside processes, and ensuring on-time material delivery. Proficient in computer-based operations, multitasking, and maintaining strong organizational systems. Recognized for excellent communication, problem-solving, and a proactive approach to high-priority tasks. Committed to delivering exceptional service to both customers and team members while consistently meeting deadlines and business objectives.
Overview
6
6
years of professional experience
Work History
CSR Planner
Autokiniton
04.2021 - Current
- Manage daily communication with assigned customers to ensure timely updates and alignment on delivery schedules and material requirements.
- Coordinate with outside processors to plan and schedule material processing, ensuring alignment with customer need-by dates.
- Perform routine portal checks to maintain accountability, prioritize tasks, and manage workload efficiently.
- Track and expedite high-priority projects, ensuring timely completion and customer satisfaction.
- Maintain strong organizational skills and time management to balance multiple deadlines and customer demands in a fast-paced, computer-based environment.
Customer Service Rep.
Planet Fitness
09.2019 - 04.2021
- Delivered exceptional customer service by handling phone inquiries, assisting guests, and promoting gym memberships.
- Developed and implemented customer service scripts to ensure consistent and high-quality interactions across all service channels.
- Utilized Planet Fitness’ membership software to process sign-ups and manage member accounts efficiently.
- Analyzed customer service data to identify trends and proactively address issues, improving overall customer satisfaction.
- Maintained cleanliness and organization of the gym during slow periods, demonstrating initiative and attention to detail.
Education
School Craft College
06.2021
High School Diploma - undefined
Wayne Memorial High School
06.2018
Skills
- Ability to Work in a Team
- Customer Service
- Fast Learner
- Customer relations
- Data entry
- Detail Oriented
- Multitasking Skills
- Customer focus
- Conflict resolution
- Microsoft outlook
- Active listening
- Administrative support
Hobbies and Interests
My hobbies include my health, my two cats, and singing/making music & music covers for my singing page.
Timeline
CSR Planner
Autokiniton
04.2021 - Current
Customer Service Rep.
Planet Fitness
09.2019 - 04.2021
High School Diploma - undefined
Wayne Memorial High School
School Craft College
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