Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mycheal Brown

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Waiver Auditor

ECI Services
05.2020 - Current
  • Managed multiple concurrent audits, prioritizing tasks to meet deadlines without compromising quality.
  • Effectively communicate audit results and findings to clients, ensuring clear understanding and satisfaction.
  • Provide exceptional customer service by promptly addressing client inquiries and concerns.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on company standards.
  • Assisted clients in understanding complex insurance regulations by providing clear explanations and guidance.

Closing Expert - Team Member

Target
11.2020 - 08.2021
  • Contributed to team success by completing jobs quickly and accurately.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Service Desk Associate

Home Depot
10.2018 - 06.2020
  • Proactively delivered prompt and friendly service, consistently exceeding customer expectations by promptly assisting with their needs
  • Maintained detailed call records of customer interactions, ensuring accurate documentation for future reference.
  • Provided exceptional customer service through active listening, empathy, and clear communication skills.

Crew Leader

Sonic DriveIn
06.2016 - 10.2018
  • Developed a strong sense of teamwork among crew members through regular communication.
  • Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
  • Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.

Education

Associate of Business Administration - Marketing

Washburn University
Topeka, KS
05.2023

Skills

  • Audit reporting
  • Call Management
  • Verbal and written communication
  • Multitasking and Organization
  • Sales and Marketing
  • Order Processing

Timeline

Closing Expert - Team Member

Target
11.2020 - 08.2021

Waiver Auditor

ECI Services
05.2020 - Current

Service Desk Associate

Home Depot
10.2018 - 06.2020

Crew Leader

Sonic DriveIn
06.2016 - 10.2018

Associate of Business Administration - Marketing

Washburn University

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Mycheal Brown