MYCHELLE BALDWIN
Melbourne
Summary
Diligent finance graduate with experience in banking and animal care, both centered around customer service. Adept at managing transactions and ensuring excellent client experiences. Proven ability to adapt to new environments, problem-solve, and build strong relationships with customers and colleagues.
Overview
4
4
years of professional experience
Work History
Personal Banker I
Synovus Bank
Johns Creek
04.2025 - Current
- Processed over 100 weekly transactions efficiently and accurately.
- Resolved account inquiries and issues, contributing to high levels of customer satisfaction.
- Verified customer identities and ensured compliance with progressing banking regulations.
- Promoted bank services and products, generating over 50 customer referrals and enhancing client engagement.
Kennel Technician
Johns Creek Veterinary Clinic
Johns Creek
11.2024 - 04.2025
- Delivered outstanding customer service by assisting pet owners with check-ins, questions, and care instructions.
- Coordinated scheduling, record-keeping, and communication with pet owners, improving overall customer satisfaction.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals receive proper nutrition on a timely basis.
Kennel Technician
Swanky Paws Pet Spa
Lawrenceville
01.2022 - 10.2024
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Ensured safe and comfortable environment for animals by maintaining cleanliness and organization of the facility.
- Administered basic care, including feeding, bathing, and exercising animals according to client specifications.
- Improved animal socialization skills through daily interactive play, enrichment activities, and positive reinforcement techniques.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
Kennel Supervisor
Swanky Paws Pet Spa
Lawrenceville
05.2023 - 03.2024
- Supervised staff activities to ensure compliance with animal care policies and procedures.
- Conducted performance evaluations for staff, identifying improvement areas to support professional development.
- Improved customer satisfaction by addressing client concerns promptly and providing exceptional care to animals.
- Assisted at the front desk by answering calls, scheduling appointments, and handling customer inquiries with professionalism.
- Processed payments, maintained records, and managed client check-ins and check-outs efficiently.
Education
BBA - Finance
Georgia Gwinnett College
Lawrenceville, GA05-2025
Skills
- Cash handling and transaction processing
- Regulatory compliance
- Customer service and client relations
- Attention to detail and accuracy
- Conflict resolution and problem solving
- Communication and team collaboration
Timeline
Personal Banker I
Synovus Bank
04.2025 - Current
Kennel Technician
Johns Creek Veterinary Clinic
11.2024 - 04.2025
Kennel Supervisor
Swanky Paws Pet Spa
05.2023 - 03.2024
Kennel Technician
Swanky Paws Pet Spa
01.2022 - 10.2024
BBA - Finance
Georgia Gwinnett College