Mychelle Baldwin
Lawrenceville,GA
Summary
Diligent finance graduate with experience in both animal care and customer service . Adept at handling customer interactions, managing transactions, and ensuring excellent client experiences. Proven ability to adapt to new environments, problem-solve, and build strong relationships with customers and colleagues
Overview
7
7
years of professional experience
Work History
Kennel Technician
Johns Creek Veterinary Clinic
11.2024 - Current
- Delivered outstanding customer service by assisting pet owners with check-ins, questions, and care instructions.
- Managed scheduling, record-keeping, and communication with pet owners to enhance customer satisfaction.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
Kennel Technician
Swanky Paws Pet Spa
01.2022 - 10.2024
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Maintained cleanliness and organization of the facility, ensuring a safe and comfortable environment for animals.
- Administered basic care, including feeding, bathing, and exercising animals according to client specifications.
- Improved animal socialization skills through daily interactive play, enrichment activities, and positive reinforcement techniques.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
Kennel Supervisor
Swanky Paws Pet Spa
05.2023 - 03.2024
- Improved customer satisfaction by addressing client concerns promptly and providing exceptional care to animals.
- Assisted at the front desk by answering calls, scheduling appointments, and handling customer inquiries with professionalism.
- Processed payments, maintained records, and managed client check-ins and check-outs efficiently.
- Supervised daily activities of staff members, ensuring adherence to established policies and procedures for animal care.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and fostering professional growth.
- Assisted with the development of marketing materials to promote the kennel''s services, attracting new clients and increasing overall revenue.
Kennel Technician
Camp Bow Wow
05.2019 - 08.2021
- Provided exceptional care for dogs of all breeds and sizes, ensuring their safety, comfort, and well-being in a fast-paced daycare and boarding environment.
- Monitored and facilitated group play, reinforcing positive socialization and behavior management techniques.
- Engaged with pet owners during check-in and check-out, providing updates on their pet’s behavior and experience.
- Supported front desk operations by answering customer inquiries, scheduling appointments, and processing payments when needed.
- Maintained cleanliness and sanitation of kennels, play areas, and facility equipment to uphold safety and health standards.
Crew Member
McDonald's
07.2018 - 05.2019
- Delivered exceptional customer service by greeting guests, taking accurate orders, and ensuring a positive dining experience.
- Handled cash register transactions, including processing payments, providing correct change, and maintaining cash drawer accuracy.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to ensure smooth restaurant operations, including drive-thru, front counter, and kitchen duties.
Education
BBA - Finance
Georgia Gwinnett College
Lawrenceville, GA05-2025
Skills
- Customer Service & Client Relations
- Cash Handling & Transaction Processing
- Attention to Detail & Accuracy
- Conflict Resolution & Problem Solving
- Multitasking in Fast-Paced Environments
- Communication & Team Collaboration
Timeline
Kennel Technician
Johns Creek Veterinary Clinic
11.2024 - Current
Kennel Supervisor
Swanky Paws Pet Spa
05.2023 - 03.2024
Kennel Technician
Swanky Paws Pet Spa
01.2022 - 10.2024
Kennel Technician
Camp Bow Wow
05.2019 - 08.2021
Crew Member
McDonald's
07.2018 - 05.2019
BBA - Finance
Georgia Gwinnett College
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