Myeisha Nunez
Douglasville,GA
Summary
Customer Service Representative Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
GetInsured
Atlanta, GA
08.2021 - 11.2021
- Providing introductory information to new customers, ensuring that customers are satisfied with products or services, following up with clients/customers to check that they’re still satisfied with any purchases, letting customers/clients know about additional products or services, determining the quickest, most effective ways to answer a client’s or customer’s questions, escalating queries and concerns, troubleshooting common issues with a product or service, working with a team of CSRs and other departments to find appropriate solutions.
Nutrition Services Assistant
Youth Villages
Douglasville, GA
07.2019 - 08.2021
- Assembled prepared food on trays for patients with regular and modified diets
- Helped kitchen staff by preparing items such as salads and desserts in advance
- Reviewed menus and modified dietary needs to provide patrons with quality food that suited individual dietary needs.
Customer Service Representative
Alorica
Atlanta, GA
06.2017 - 05.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Responded to customer questions about products and services
- Answered inbound customer calls and responded to inquiries
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Listened to client concerns and asked questions to better understand needs.
Education
GED -
West Georgia Technical College
Skills
Leadershipundefined
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
GetInsured
08.2021 - 11.2021
Nutrition Services Assistant
Youth Villages
07.2019 - 08.2021
Customer Service Representative
Alorica
06.2017 - 05.2019
GED -
West Georgia Technical College
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