Dallas Geary
Kansas City,MO
Summary
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years. Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Overview
11
11
years of professional experience
Work History
Back Up Trainer
Hallmark Marketing Company LLC
Liberty, MO
09.2023 - Current
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
Process Assistant
Amazon Fulfillment
Kansas City, KS
09.2018 - 07.2023
- Assisted in the development of efficient and effective process protocols.
- Monitored process performance to ensure compliance with established standards.
- Provided support to team members in resolving process-related issues.
- Developed and maintained accurate records of process metrics and KPIs.
- Maintained up-to-date documentation of processes including workflows, procedures, guidelines.
- Directed and supervised team of 75+ employees in daily operations.
Customer Service Manager
Wal-Mart Supercenter
Raymore, Missouri
08.2013 - 08.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Communicated effectively with co-workers to ensure smooth operations during peak hours.
Education
High School Diploma -
Raymore-Peculiar Highschool
Raymore, MO05-2013
Skills
- Computer technology
- Problem-solving aptitude
- Decision-making
- Critical thinking
- Adaptability and flexibility
- Facilitation
- Attention to detail
Timeline
Back Up Trainer
Hallmark Marketing Company LLC
09.2023 - Current
Process Assistant
Amazon Fulfillment
09.2018 - 07.2023
Customer Service Manager
Wal-Mart Supercenter
08.2013 - 08.2017
High School Diploma -
Raymore-Peculiar Highschool
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