Myesha French
Dallas,TX
Summary
Customer service professional prepared to deliver exceptional support and resolve customer concerns with issues. Skilled in negotiation, account management, and resolving delinquent accounts. Reliable and resilient with strong commitment to customer service and compliance standards.
Overview
4
4
years of professional experience
Work History
Caregiver
Treasured Hands Home Health
07.2023 - Current
- Maintained clean personal areas
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Remote Collections Account Manager
Bread Financial
07.2020 - 05.2023
- Researched billing errors and discrepancies to initiate corrective action.
- Maintained accurate records of customer accounts, payments and payment plans.
- Analyzed customer financial records to determine appropriate payment plan.
- Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Provided excellent customer service while resolving disputes, addressing concerns, and finding win-win solutions for both parties involved.
Loan Specialist
Genpact
06.2020 - 07.2022
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Provided tailored loan solutions that best fit clients'' needs, leading to higher client retention rates.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
- Improved loan application processing by streamlining documentation and verification procedures.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
Education
High School Diploma -
Washington High
Milwaukee, WITimeline
Caregiver
Treasured Hands Home Health
07.2023 - Current
Remote Collections Account Manager
Bread Financial
07.2020 - 05.2023
Loan Specialist
Genpact
06.2020 - 07.2022
High School Diploma -
Washington High