Summary
Overview
Work History
Education
Skills
Timeline
Generic

Myeshia Aubert

Las Vegas,NV

Summary

Responsible and dedicated teammate proven to deliver quality work, compassion, customer/patient support with professionalism. Extensive experience including 5 years of remote care. With prompt, accountable and efficient work ethics, I ensure accurate documentation and operation processes. The plan is to contribute to successful workflows, great client experiences, and valuable outcomes. My personable patient/customer-centered approach provides satisfaction and ease to company and personal success. Strong ability to work independently, and collaboratively, coordinating care, manage calls/ tasks and maintain accuracy in fast-paced work environments. Essentially, the goal is to make a positive impact.

Overview

19
19
years of professional experience

Work History

Private Care Personal Care Assistant

Home Health Care / PCA Services
San Deigo/Las Vegas
01.2023 - Current
  • Assisted with daily living duties including bathing, grooming, dressing, and mobility support.
  • Companion and emotional support/ comfort care
  • End-of-life comfort care under supervision
  • Monitor and document vital signs, behavior changes, and overall condition.
  • Support with meal preparation, feeding assistance, and dietary needs.
  • Maintain a clean, safe, and organized home environment, light house work
  • Followed individualized care plans and collaborated with providers and family, including office visit with specialists and routine clinic care including transportation arrangement as necessary
  • Assisted with medication reminders and administration
  • Experience with Hoyer lifts, gait belts, or transfer assistance.
  • Patient with Dementia/Alzheimer’s care.

Front Office Coordinator/ Patient Service Representative

Las Vegas Skin and Cancer
Las Vegas, NV
12.2023 - 03.2025
  • Customer service by greeting patients, answering calls, and ensuring a positive check-in experience.
  • Supported center operations by greeting and checking in patients, managing visitor flow, and maintaining a clean, organized reception area.
  • Insurance Verification and registration insurance eligibility in accordance with organizational and HIPAA standards.
  • Surgery Scheduler for in office procedures
  • Scheduled patient routine and follow up/ annual care appointments efficiently while maintaining accuracy in the electronic scheduling system.
  • Obtained required patient signatures and ensured all intake documentation was complete and accurate.
  • Responded to patient inquiries in person and over the phone, resolving concerns promptly to enhance satisfaction.
  • Managed multi-line phone systems, routed calls to appropriate departments, and provided clear communication to patients and staff.

Care Manager Assistant/ House Calls Program / Behavioral Health Assistant/ Front and Back Office Lead Medical Assistant

Intermountain Healthcare
Las Vegas, NV
10.2007 - 07.2023
  • Built strong, supportive relationships with patients and families to enhance engagement and care outcomes.
  • Coordinated referrals for specialists, hospitalizations, ER visits, and community resources.
  • Collaborated with healthcare providers to ensure seamless care coordination and timely communication.
  • Conducted case reviews with supervisors to plan strategies for improving patient care.
  • Arranged transportation, documented discharge transitions, and supported treatment planning.
  • Utilized EHR systems to document clinical information accurately and in compliance with regulatory standards.
  • Reduced hospital readmissions through effective care transition strategies.
  • Educated patients on preventive care, treatment plans, and self-management techniques.
  • Developed individualized care plans that improved patient outcomes and satisfaction.
  • Conducted routine follow-ups with discharged patients to ensure continuity of care.
  • Facilitated group therapy sessions, promoting open communication, and emotional support.
  • Participated in treatment team meetings to support positive patient outcomes.
  • Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals.
  • Managed front and back-office operations to ensure efficient patient flow and high-quality care.
  • Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
  • Assisted providers with exams, procedures, and patient preparation.
  • Entered orders for labs, imaging, and medical supplies; performed basic lab tests and EKGs.
  • Administered medications, including injections, and monitored patient responses.
  • Conducted initial patient assessments and gathered vital signs for accurate diagnoses.
  • Maintained strict HIPAA compliance and protected sensitive patient information.
  • Trained and precepted new medical assistants, ensuring consistent quality of care.
  • Triaged incoming calls to determine urgency and schedule appropriate appointments.
  • Followed infection control protocols, sanitized exam rooms, and maintained clinical supplies.
  • Improved clinic operations by identifying workflow issues and implementing proactive solutions.
  • Guided and motivated the medical assistant team to meet operational targets.

Education

Certified Medical Assistant - Lab Assistant, Administration

CEI College
Woodland Hills, CA
09-2004

High School Diploma - undefined

Quartz Hill High School
Lancaster, CA
06-2003

Skills

  • Time management
  • Intake & Registration
  • Remote work experience
  • Care and Case Coordination
  • Appointment Scheduling
  • EMR/EHR Documentation
  • HIPAA Compliance
  • Training and leadership
  • Referrals & Prior Authorizations
  • Insurance Verification
  • Administrative operations
  • Front & Back Office Operations
  • Critical Thinking & Problem Solving
  • Patient/ customer education & support
  • Call Center Support/ High-Volume Call Handling
  • Excellent interpersonal and communication skills
  • EMR/EHR Systems (Cerner, IDX)
  • Microsoft Office
  • Google Workspace
  • Teams
  • Multi-line Phone Systems
  • Scheduling & Referral Systems
  • Compassionate caregiving
  • Behavior management
  • CPR certified
  • Patience and empathy
  • Team collaboration
  • Product restocking
  • Payment processing
  • Complex Problem-solving

Timeline

Front Office Coordinator/ Patient Service Representative

Las Vegas Skin and Cancer
12.2023 - 03.2025

Private Care Personal Care Assistant

Home Health Care / PCA Services
01.2023 - Current

Care Manager Assistant/ House Calls Program / Behavioral Health Assistant/ Front and Back Office Lead Medical Assistant

Intermountain Healthcare
10.2007 - 07.2023

High School Diploma - undefined

Quartz Hill High School

Certified Medical Assistant - Lab Assistant, Administration

CEI College

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Myeshia Aubert