MYESHIA GRAY
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
7
7
years of professional experience
Work History
Health Pro Consultant
Alight Solutions
01.2022 - Current
- Resolved problems related to benefits, eligibility and claims.
- Encouraged medical provider knowledge of patient behavioral health issues, offering education to enhance primary care utilization of behavioral health interventions.
- Researched current medical information regarding member relations and provided assistance to clients via email and phone.
- Handled daily inbound calls from health plan customers.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
THRYV SERVICE SPECIALIST
Thryv
01.2020 - 02.2021
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Contact prospective customers to present information and explain available services
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Generated standard and custom reports to provide insights into business performance.
ASSISTANT MANAGER
Kohls Corp
06.2019 - 06.2020
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Enforced company policies and procedures to strengthen operational standards across departments
- Reviewed sales and gross profit report to assess company efficiency.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
LEASING CONSULTANT
Peak Campus
05.2017 - 05.2019
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Maintained thorough, accurate and compliant records for internal and regulatory audits
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
- Responded to requests and scheduled appointments for property showings.
Education
Master of Arts - Business Administration
Grand Canyon University
Phoenix, AZ04.2024
Bachelor of Science - Fashion Merchandising, Business Administration
Texas State University
San Marcos, TX05.2019
Skills
- Efficient researcher
- Business Requirements Understanding
- Conflict Resolution
- Candidate and client relations
- Time management
- Administrative skills
- Business Planning
- Team Leadership & Development
Timeline
Health Pro Consultant
Alight Solutions
01.2022 - Current
THRYV SERVICE SPECIALIST
Thryv
01.2020 - 02.2021
ASSISTANT MANAGER
Kohls Corp
06.2019 - 06.2020
LEASING CONSULTANT
Peak Campus
05.2017 - 05.2019
Master of Arts - Business Administration
Grand Canyon University
Bachelor of Science - Fashion Merchandising, Business Administration
Texas State University