Myeshia Gray
Alight Solutions
DALLAS,TX
1
Certification
2027
years of professional experience
Human Resources and business operations professional with experience supporting benefits administration, employee and member relations, onboarding, training, policy interpretation, conflict resolution, and cross-functional initiatives. MBA-prepared professional with a background in healthcare consulting, people leadership, recruitment, and performance management. Skilled at navigating complex employee needs, communicating policies and benefit information, maintaining accurate documentation, and improving processes to support positive employee experiences and organizational goals.
Work History
Health Consultant
- Supported employees and members throughout benefits enrollment and eligibility processes, providing guidance on health plan options, coverage requirements, and benefit-related policies.
- Researched and resolved complex benefits, eligibility, claims, and policy issues while ensuring accurate interpretation of plan provisions and timely resolution of employee/member concerns.
- Facilitated enrollment processes for health insurance and retirement plans, improving employee understanding of benefits options.
- Maintain up-to-date knowledge of benefit plans and communicate changes clearly to members.
- Interpreted and communicated benefit plan provisions, policy updates, eligibility requirements, and coverage changes in a clear and employee-friendly manner.
Assistant Store Manager
- Trained, coached, and developed department leads and associates, reinforcing performance expectations and supporting employee development.
- Led full-cycle frontline recruitment activities, including candidate screening, interviewing, selection, and onboarding for store associates and department leadership.
- Supported employee relations by addressing workplace concerns, reinforcing company policies, resolving day-to-day conflicts, and escalating issues when appropriate.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed employee onboarding, ensuring timely completion of paperwork and training schedules.
Customer Success Specialist
- Maintained accurate case documentation and interaction records within CRM systems to support compliance, follow-up, and reporting.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Developed individualized service plans based on client needs, demonstrating strong needs assessment, communication, and relationship-management skills.
- Collaborated with internal teams to resolve service issues and improve the overall client experience.
- Promoted customer-centric culture within organization, fostering commitment to exceptional client experiences.
Education
MBA - Business Administration
Bachelor of Science - Fashion Merchandising
Skills
Recruitment & Interviewing
Onboarding & New Hire Support
Employee Relations Support
Client relationship management
Data Analysis & Reporting
Benefits administration
CRM / HR Systems
Microsoft Excel
CRM systems
HR/Employee Documentation
Certification
- Certified in Project Management| Grand Canyon University| February 2026
Timeline
Health Consultant
Alight Solutions
2022 - CurrentRead More
Assistant Store Manager
Kohls Inc.
2020 - 2021Read More
Customer Success Specialist
Thryv Inc.
2019 - 2020Read More
Grand Canyon University
MBA from Business Administration
Read More
Texas State University
Bachelor of Science from Fashion Merchandising
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