Myeshia Myers
State Farm
Tuskegee,AL
1
Certification
12
years of professional experience
Dedicated professional with strong customer service expertise, adept at enhancing client relations and satisfaction. Proven skills in data entry and cash handling, committed to streamlining workflows for improved efficiency. I enjoy helping and associating with others especially when they are unable due to circumstances. Where there is a job to be done, I will give it my full attention to each assignment given to me and complete with the best of my ability. I'm well- versed in sales, personnel management, accounting and microsoft word/excel.
Work History
License Staff
4 Years 5 Months- Managed client inquiries to enhance customer satisfaction and retention.
- Coordinated policy renewals, ensuring timely processing and compliance with regulations.
- Developed training materials for new staff, improving onboarding efficiency.
- Streamlined claims processing workflows, reducing turnaround time for approvals.
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Assistant Manager
2 Years 3 Months- Trained and mentored team members to enhance performance and customer service quality.
- Implemented standard operating procedures to improve efficiency in daily operations.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Coordinated staff schedules to ensure optimal coverage during peak hours and special events.
Shift Leader
5 Years 7 Months- Oversaw daily operations to ensure efficient service and product quality.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Education
High School Diploma
Skills
Strong teamwork
Cleaning and organization
Cleaning skills
Customer relations skills
Data entry
Customer service expertise
Cash handling
Customer support
Customer service
Payment processing
Microsoft office
Certification
- Licensed Life and Health - 3/12/2026-10/31/2028
- Licensed Property and Casualty - 12/02/2023- 10/31/2028
Life and Health/ Property and Casualty
Licensed through the state of Alabama with Life and Health, Property and Casualty. Received certificates of completion by attending The University of Alabama for limited time for online courses.
Timeline
License Staff
State Farm
01.2022 - CurrentRead More
Assistant Manager
Dunkin' Donuts
10.2019 - 01.2022Read More
Shift Leader
Starbucks
03.2014 - 10.2019Read More
Booker T. Washington High School
High School Diploma
Read More