Hi, I’m
Myesia Derico
Macon
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Experienced and reliable customer service professional with extensive experience providing assistance in a busy call center or remote setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
Overview
10
years of professional experience
Work History
Primerica
Life Insurance Agent
02.2022 - Current
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Maintained high standards of customer service by building relationships with clients.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
AT&T
Collections Representative
01.2015 - 03.2017
Job overview
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Processed payments and contracts on accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Convergys
Customer Service Associate
03.2013 - 05.2015
Job overview
- Answer an average of 100 calls per day in a high-volume call center environment.
- Resolve customer complaints and ensure calls are handled in a professional and prompt manner.
- Consistently earned “above average” or “excellent” on-call quality evaluations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Boyd H. Anderson High SchoolLauderdale Lakes, FL
Diploma from General Studies
06.2010
Skills
- Data entry and maintenance
- Credit card applications
- Customer account management
- Complaint resolution
- MS Office and CRM
- Multiline phone etiquette
- Communication
- Attention to detail
- Customer Needs Assessments
- Problem Resolution
Certifications and Licenses
- Customer Service Skills, (Alison)(2023)
- Organization Skills (linkedin)- (2023)
- Life Insurance Licenses-(2022)
Profession Relevant Skills
- Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone.
- Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service.
- Proficient understanding of Microsoft Word, Excel and Access.
- Knowledgeable of common office electronics and tech support.
- Passionate about promoting lasting customer satisfaction.
- Can utilize upselling prowess to sell additional products to customers or clients after providing assistance.
- Able to enter large quantities of data into a computer and retrieve important information in a brief period of time.
- Capable of entering data while remaining online with several customers at once.
- Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions.
- Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.
- Successful at satisfying different types of customers with creative and knowledgeable solutions.
Languages
English
Full Professional
Hobbies and Interests
As much as I enjoy my career as a customer service/life insurance agent, one of my true loves is mentoring young adults. I love impacting the youth by putting together self development seminars and team building games. If I'm not working the business, more than likely, I am mentoring a child. In addition to mentorship, I love reading and writing my own books focused around self development.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Life Insurance Agent
Primerica
02.2022 - Current
Collections Representative
AT&T
01.2015 - 03.2017
Customer Service Associate
Convergys
03.2013 - 05.2015
Boyd H. Anderson High School
Diploma from General Studies
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