Devra Crawford

• Enhanced brand reputation by consistently providing exceptional customer service and fostering positive relationships with clients.
• Provided coverage option information to assist clients in obtaining peace of mind.
• Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
• Utilized EPIC and Salesforce to obtain and visit lead locations.
• Promoted products and services using upselling and other sales strategies.
• Boosted policy sales through proactive client outreach and effective marketing strategies.
• Created customer databases to track and manage interactions and sales.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.

• Administering medications and providing loving personal care to 30+ long-term care residents
• Was reliable resource for new hires, providing guidance and support on medication technician procedures and expectations.
• Collaborated with nursing staff to ensure proper dosage, timing, and documentation of administered medications for optimal patient outcomes.
• Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.

• Administering medications and providing loving personal care to 60+ long-term care residents
• Reordered medication to maintain adequate supply.
• Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.

• Administered medications and provided loving personal care to 40+ long-term care residents

Was a reliable resource for new hires, providing guidance and support on medication technician procedures and expectations.

• Collaborated with nursing staff to ensure proper dosage, timing, and documentation of administered medications for optimal patient outcomes.
• Reordered medication to maintain adequate supply.

• Administered medications and provided loving personal care to 60+ long-term care residents
• Was reliable resource for new hires, providing guidance and support on medication technician procedures and expectations.
• Collaborated with nursing staff to ensure proper dosage, timing, and documentation of administered medications for optimal patient outcomes.

• Administered medications and provided loving personal care to 30+ long-term care residents
• Was reliable resource for new hires, providing guidance and support on medication technician procedures and expectations.
• Collaborated with nursing staff to ensure proper dosage, timing, and documentation of administered medications for optimal patient outcomes.

• Provided personal care to facility residents with utmost respect for 60+ residents.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes
• Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment

• Provided personal care to facility residents, including Alzheimer residents in Special Care Unit, with utmost respect for residents.
• Supported needs of 60+ residents under long-term care.

• Checked in and out books with computer, shelved books using the Library of Congress system, entered student data into a database and issued library cards
• Conducted orientation sessions for new patrons on how to use library resources effectively while following established guidelines.
• Promoted a welcoming atmosphere by maintaining a clean, organized, and visually appealing environment for library users.
• Improved library organization by accurately shelving books and materials according to the Dewey Decimal System.
• Supported digital literacy initiatives by helping patrons navigate electronic resources including e-books, databases, and online catalogs.
• Provided essential clerical support through tasks such as data entry, filing, processing interlibrary loans requests, and updating patron records.
• Placed books on proper shelves when returned to circulation.
• Handled check-in and check-out process of library books and materials at circulation desk.

• Helped install HVAC equipment, answered calls, scheduled appointments, filed quarterly and yearly sales tax, performed bookkeeping, filed records, wrote work orders and bid proposals
• Assisted in the installation of new heating, ventilation, and air conditioning systems for enhanced energy savings.
• Maintained a safe working environment by adhering to safety protocols and wearing appropriate protective gear.
• Contributed to successful project completion by effectively following instructions from lead technicians or supervisors.
• Supported environmental sustainability initiatives by properly disposing of refrigerants and other hazardous materials in accordance with regulatory guidelines.
• Supported company growth by maintaining a positive attitude, strong work ethic, and commitment to excellence in all tasks performed.
• Traveled to job sites for both scheduled and emergency appointments.
• Surveyed building layout and gathered materials before beginning repairs.
• Maintained tools and equipment in good working condition.
• Followed safety protocols on job sites.
• Answered customer questions and helped resolve various concerns.
• Installed new equipment in multiple customer locations.
• Streamlined inventory management by organizing tools and equipment for easy access during job assignments.
• Worked overtime, holidays and weekends to accommodate company needs.

• Designed landscapes and implemented plants grown into landscape designs, propagated outdoor shrubs and grew perennial and annuals, landscaped yards for residential and businesses, responsible for minor bookkeeping duties, filed quarterly and yearly sales tax

• Opened school every morning, answered all calls, greeted visitors, scheduled appointments, and recorded meeting minutes, entered data into computer with student, grades, attendance and graduation information, made daily bank deposits, forwarded corporate daily, weekly and monthly reports; ordered office and teaching supplies, assisted all vendors with purchasing and work orders.
• Managed over 30+ calls daily.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors