Jacob Bogaards IV
PROS Stewardship Area Manager
Miami,FL
Summary
Accomplished PROS Stewardship Area Manager with a proven track record at Miami-Dade County PROS, adept in operations and fostering cooperative relationships. Excelled in enhancing patron safety and service across 17 miles of beach, supervising 41 employees, and implementing efficient area management strategies.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
PROS Stewardship Area Manager
Miami-Dade County PROS
04.2018 - Current
- Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Work closely with key stakeholders in maintaining sargassum log to ensure we give patrons outstanding customer service
- Maintain professional, organized and safe environment for employees and patrons on 17 miles of beach.
- Responsible for creating work schedules, distribute assignments and supervise day-to-day beach maintenance operations for 41 employees
- Maintain surveillance of patrons on beach and acted immediately and appropriately to secure safety in event of emergency.
- Use computer software to complete and maintain records of beach and weather conditions, incident information and seaweed removal.
- Assessed reports to evaluate performance, develop action plans and implement changes.
- Directly supervise approximately 41 employees and responsible for upkeep of personnel record summary
PROS Manager 1
Miami Dade County - Greynolds Park
06.2016 - 04.2018
- Streamlined daily operations with the development of comprehensive SOPs for all staff members.
- Maintained park cleanliness and safety for improved visitor satisfaction by regularly inspecting facilities and equipment through management checklist and sparkle tours.
- Supported event coordination by setting up and breaking down equipment for various park events and activities.
- Reduced maintenance costs through efficient scheduling, resource allocation, and preventative measures.
- Collaborated with local stakeholders in preserving historical sites within the park''s boundaries.
- Managed budgets effectively, ensuring optimal allocation of funds towards essential park operations.
Park Service Aide
Miami Dade County - Pelican Marina
02.2016 - 06.2016
- Enhanced marina patron experience by providing excellent customer service and promptly addressing concerns.
- Participated in staff training sessions to continually improve knowledge of park operations and procedures.
- Enforced marina rules and regulations to ensure a safe and enjoyable environment for all visitors.
- Delivered exceptional guest experiences through guided tours highlighting the natural beauty and historical significance on the Pelican Skipper
- Prevented potential hazards by conducting thorough inspections of playgrounds, restrooms, parking lots, and other facilities.
- Implemented effective maintenance schedule for timely repairs and upkeep of docks, piers, boats, and other marina assets.
Education
BBA - Health And Wellness Management
Brewton Parker College
Mt. Vernon, GA 08.2012 - 06.2015
High School Diploma -
Coral Reef High School
Miami, FL 08.2006 - 06.2009
Skills
Goals and performance
Relationship building and management
Safety and security
Cooperative relationships
Operations Management
Timeline
PROS Stewardship Area Manager
Miami-Dade County PROS
04.2018 - Current
PROS Manager 1
Miami Dade County - Greynolds Park
06.2016 - 04.2018
Park Service Aide
Miami Dade County - Pelican Marina
02.2016 - 06.2016
BBA - Health And Wellness Management
Brewton Parker College
08.2012 - 06.2015
High School Diploma -
Coral Reef High School
08.2006 - 06.2009
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