MYIA MCCULLOUGH
Jonesboro
Summary
Compassionate and dependable professional with a Bachelor of Science in Animal Science (Production and Management emphasis) from Arkansas State University. Experienced in mentoring, behavioral observation, team collaboration, and client-focused support. Strong communication, documentation, and problem-solving skills developed through leadership roles and customer service experience.
Overview
7
7
years of professional experience
2025
2025
years of post-secondary education
Work History
Cash Lead
Shoe Carnival
Jonesboro
05.2021 - 12.2025
- Maintained team performance by training new hires on store procedures and customer service strategies.
- Promoted store loyalty and increased customer satisfaction with smooth resolutions for diverse issues.
- Kept store efficient via timely completion of opening and closing tasks.
- Maintained clean, organized, and well-stocked checkout areas.
- Engaged with customers while completing cash register transactions.
- Balanced cash drawer at beginning and end of each shift.
- Stocked store shelves and end-caps with merchandise.
- Discussed promotions and special offers to customers to increase sales.
- Approached and solved problems with initiative and sound judgment.
- Trained new retail team members in customer service and company policies.
- Worked with customer service leaders and managers to meet customer needs.
- Promoted loyalty programs and store cards.
- Assisted with price markdowns and merchandise changes on shelves.
- Gave customers information about upcoming promotions and available items.
- Assembled online order pickups and shipments.
Library Student Assistant
Center for Math and Science Education
Fayetteville
02.2021 - 05.2021
- Helped general public with accessing library resources.
- Accepted, checked, and shelved returned materials.
- Managed basic administrative work using strong clerical and technical skills.
- Supported routine library operations by assisting staff with daily tasks.
- Worked at circulation desk checking out and in library books.
- Inspected returned materials to assess condition and calculate past-due fees.
- Managed circulation activities including checking in and reshelving materials and processing check-outs and reserve materials for patrons.
Sales Associate
Shoe Carnival
Jonesboro
06.2019 - 08.2020
- Helped customers navigate store, complete sales, and process returns.
- Checked sister stores and online options to locate items for customers.
- Resolved customer concerns using strong communication and conflict management skills.
- Managed multiple tasks simultaneously while meeting deadlines.
- Assisted customers with sales and service needs.
- Met goals consistently while working independently within team environment.
- Created great customer experiences with personalized sales support.
- Adapted to changing priorities and unexpected situations.
- Rotated stock using clearance markdowns and special sales promotions.
- Lifted, pushed, and pulled up to 50 pounds regularly.
- Maintained calm demeanor and managed issues professionally and according to company standards.
Education
B.S Animal Science -
Arkansas State University
Jonesboro, Arkansas 08.2021 - 12.2025
High School -
Academies at Jonesboro High School
Jonesboro, ArkansasMusic and Math Education -
University of Arkansas
Fayetteville, ArkansasSkills
- Behavioral observation
- Professional communication
- De-escalation and conflict resolution
- Documentation and record accuracy
- Team collaboration
- Time management
- Adaptability
- Client-focused support
Timeline
B.S Animal Science -
Arkansas State University
08.2021 - 12.2025
Cash Lead
Shoe Carnival
05.2021 - 12.2025
Library Student Assistant
Center for Math and Science Education
02.2021 - 05.2021
Sales Associate
Shoe Carnival
06.2019 - 08.2020
High School -
Academies at Jonesboro High School
Music and Math Education -
University of Arkansas