JOSETTE JOHNSON
Decatur,GA
Summary
Results-driven professional with a track record of effective problem-solving and resource coordination. Demonstrated success in implementing evidence-based practices and maintaining compliance, contributing to improved operational efficiency and client satisfaction.
Overview
32
32
years of professional experience
Work History
LEAD CASEWORKER
The Salvation Army Red Shield Industries
ATLANTA GA
11.2024 - Current
- Assessed client needs to develop personalized service plans and interventions.
- Coordinated resources and referrals for clients to access essential services and support.
- Monitored client progress through regular follow-ups and adjusted plans as necessary.
- Collaborated with multidisciplinary teams to enhance client outcomes and program effectiveness.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Collaborated with community partners for improved client outcomes and coordinated care.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Recorded case notes and performed follow-up documentation for clients; facilitate groups and audit clients charts.
- Case management of high-risk cases involving substance abuse concerns with specialized interventions tailored to each situation.
- Developed and maintained partnerships with local organizations to expand resource availability for clients.
- Enhanced team efficiency by sharing best practices and insights gained from case management experiences.
- Collaborated with other professionals to plan and coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
- Assisted in update policy and procedures of the Harbor Light program.
- Implemented community outreach programs.
- Responsible for submitting weekly and monthly HMIS reports and reports relating to programs.
- Responsible for preparing and submitting the Veterans Administration GPD program's monthly billing.
- Keeper of records of staff trainings and daily time worked.
- Responsible for meeting with staff for supervision, quarterly, and lead monthly team meetings and assist the Clinical Director with daily duties.
CASEWORKER
THE SALVATION ARMY
ATLANTA GA
11.2020 - 11.2024
- Conducted comprehensive assessments to determine client needs and eligibility for assistance programs.
- Developed individualized support plans to enhance client outcomes and promote self-sufficiency.
- Coordinated referrals to community resources, ensuring clients accessed necessary services and support.
- Facilitated workshops on life skills, improving participants' employability and personal development.
- Maintained accurate case documentation in compliance with organizational policies and regulatory requirements.
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Created treatment or service plan meeting each client's individualized needs.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
REGIONAL SUPERVISOR/CASEWORKER SUPERVISOR
UNITED CEREBRAL PALSY OF GEORGIA
ATLANTA GA
06.2014 - 09.2020
- Oversaw daily operations ensuring compliance with organizational policies and procedures.
- Managed staff performance through evaluation, coaching, training, and mentoring initiatives.
- Developed training programs enhancing employee skills and service delivery.
- Implemented process improvements increasing operational efficiency across regional locations.
- Enhanced employee productivity through regular training sessions and constructive feedback.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Responsible for administration of client medication refills
- Managed six personal care facility homes, of adults with disabilities.
- Responsible for assisting individuals with creating ISP's.
- Responsible for staffing each home
- Responsible for transportation and monthly food logs.
- Responsible for meeting with the State of Georgia staff for monthly site visits.
- Responsible for interviewing, and facilitating staff meetings
CASEWORKER
ST. JUDES RECOVERY/ASCENSA HEALTH
ATLANTA GA
12.2006 - 10.2013
- Reunification, attended family court
- Assessed needs of each client and recommended appropriate services and resources.
- Facilitated client support groups to provide resources and assistance.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Advocated for client rights and represented client interests at administrative hearings.
- Documented on each client daily in Client Track and Therap
ASSISTANT CENTER DIRECTOR
CHILDRENS WORLD LEARNING CENTER
STONE MOUNTAIN GA
02.2003 - 01.2006
- Developed and implemented educational programs to enhance child development and learning outcomes.
- Collaborated with staff to create a safe, nurturing environment for children and families.
- Facilitated training sessions for educators on best practices in early childhood education.
- Oversaw daily operations, ensuring adherence to state regulations and licensing requirements.
CENTER DIRECTOR
Childtime Childcare
STONE MOUNTAIN GA
08.1994 - 03.2003
- Oversaw daily operations ensuring compliance with state licensing regulations and quality standards.
- Developed and implemented engaging curriculum that fostered child development and learning outcomes.
- Managed staff recruitment, training, and performance evaluations to maintain high-quality educational standards.
- Fostered positive relationships with parents through effective communication and regular feedback sessions.
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
- Organized special events such as open houses or workshops to showcase center achievements while engaging parents in their children''s education.
- Managed $[Amount] yearly budget for labor, supplies and building costs.
- Oversaw compliance with state and national accreditation standards, maintaining center's high-quality status.
Education
High School Diploma -
UNIVERSITY OF TEXAS PERMIAN BASIN
ODESSA, TEXAS04-2017
No Degree -
LIBERTY UNIVERSITY
LYNCHBURG, VIRGINIA06-2016
Associate of Science - SOCIAL WORK
GEORGIA PERIMETER COLLEGE
CLARKSTON GA09-2015
Bachelor of Science - Psychology
SOUTHERN CATHOLIC COLLEGE
DAWSONVILLE GA04-2006
High School Diploma -
DECATUR HIGH SCHOOL
DECATUR GA06-1987
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Client engagement
- Ethical practice
- Motivational interviewing
- Behavioral observation
- Self-awareness
- Service assistance and support
- Recruiting support
- Problem-solving
- Multitasking
- Relationship building
- Problem-solving abilities
- Attention to detail
Timeline
LEAD CASEWORKER
The Salvation Army Red Shield Industries
11.2024 - Current
CASEWORKER
THE SALVATION ARMY
11.2020 - 11.2024
REGIONAL SUPERVISOR/CASEWORKER SUPERVISOR
UNITED CEREBRAL PALSY OF GEORGIA
06.2014 - 09.2020
CASEWORKER
ST. JUDES RECOVERY/ASCENSA HEALTH
12.2006 - 10.2013
ASSISTANT CENTER DIRECTOR
CHILDRENS WORLD LEARNING CENTER
02.2003 - 01.2006
CENTER DIRECTOR
Childtime Childcare
08.1994 - 03.2003
High School Diploma -
UNIVERSITY OF TEXAS PERMIAN BASIN
No Degree -
LIBERTY UNIVERSITY
Associate of Science - SOCIAL WORK
GEORGIA PERIMETER COLLEGE
Bachelor of Science - Psychology
SOUTHERN CATHOLIC COLLEGE
High School Diploma -
DECATUR HIGH SCHOOL