Jennifer Worthington
Brigham,UT
Summary
Social services professional with extensive background in client support and advocacy. Known for effectively managing client cases and ensuring access to essential resources. Team-oriented with strong focus on collaboration, adaptable to changing needs, and committed to achieving impactful outcomes.
Experienced with client advocacy, resource coordination, and case management. Utilizes strong interpersonal skills to build trust and support clients effectively. Track record of navigating complex social service systems to achieve positive outcomes.
Overview
16
16
years of professional experience
Work History
Lead Caseworker
Division of Child and Family Services
09.2019 - 02.2025
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Advocated for client rights and represented client interests at administrative hearings.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
Registered Behavioral Technician
Utah Behavior Services
10.2017 - 09.2019
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
- Established rapport with clients, fostering trust and positive relationships that facilitated learning opportunities.
- Adapted instructional materials based on client performance data, ensuring continued progress toward goals.
- Promoted a safe environment, ensuring adherence to agency policies and procedures.
- Supported smooth transitions between activities during therapy sessions, minimizing disruptions and maximizing productivity.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Contributed to successful case management by collaborating closely with supervisors on treatment plan adjustments.
- Maintained accurate records, contributing to the overall success of treatment plans.
- Supported client using principles of applied behavior analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Waitress
Maddox Ranch House
06.2009 - 06.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Bachelor of Science - Social Work
Utah State University
Logan, UT04-2014
Skills
- Case information confidentiality
- Social skills development
- Customer service
- Client interaction
- Behavior reduction strategies
- Strong multitasking
- Highly effective communication
- Client advocacy
- Applied behavior analysis
- Assessment skills
- Interpersonal and written communication
- Self-awareness
- Complaint resolution
Timeline
Lead Caseworker
Division of Child and Family Services
09.2019 - 02.2025
Registered Behavioral Technician
Utah Behavior Services
10.2017 - 09.2019
Waitress
Maddox Ranch House
06.2009 - 06.2017
Bachelor of Science - Social Work
Utah State University
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