Myia Smith
Pittsburgh,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Senior Analyst - Approver, Distribution Unit
BNY Wealth
09.2025 - Current
- Reviews documents for IRA, IMA, Custody, and Fiduciary accounts ensuring the account closing process is in line with governing documents, and policies for varies account types
- Reviews payments submitted by specialists for distribution, ensuring all required documents and delivery forms for cash & asset delivery are accurate prior to approving
- Runs daily and monthly control reports to ensure group stays in compliance with bank regulations
- Assists with training new hire training as well as continued learning training for specialists year round
Senior Analyst - Specialist, Distribution Unit
BNY Wealth
03.2023 - 09.2025
- Held a 99.99% accuracy rating, above team average, while successfully closing over 200 accounts.
- Developed and customized closing packages to meet the specific needs of each beneficiary.
- Reviewed and audited accounts for accuracy and completeness, supporting overall operational integrity.
- Developed and implemented reports to track performance and identify areas for improvement.
- Provided timely and accurate responses to inquiries from internal and external stakeholders.
- Reviewed colleagues' work to ensure accuracy and completeness in all submissions.
- Contributed to development and editing of policies and procedures, ensuring alignment with unit objectives.
- Developed training materials and led onboarding for multiple new hires, enhancing team integration.
Loan Closer
NVR Mortgage INC
03.2021 - 03.2023
- Delivered high-quality work with a low error rate, consistently ranking among the top performers in the department.
- Created a positive and supportive learning environment, where new hires felt comfortable asking questions and getting help
- Developed and streamlined checklists and processes.
- Tailored trainings to the specific needs of each department, ensuring that they were relevant and informative.
- Analyzed daily reports to track performance and identify areas for improvement
- Prepared initial and final closing disclosures for Conventional, FHA, VA, and Government loan types using AllRegs to ensure compliance.
- Worked closely with title companies and attorneys to provide accurate closing documents and initiate funding wires for closing.
- Maintained a monthly pipeline of up to 30 loans while reviewing all documents for accuracy prior to shipping to investors.
- Audited loans in the Encompass system for accuracy while making sure all Underwriting conditions were met prior to closing.
Logistics Account Specialist
Elite Transit Solutions
07.2020 - 02.2021
- Tracked and traced assigned freight from pickup to delivery, providing real-time updates to clients via phone, email, and/or a dedicated tracking portal.
- Utilized problem-solving and critical thinking skills to resolve issues that may arise for carriers and clients, ensuring customer satisfaction.
- Brokered freight by negotiating effectively with carriers to secure the best possible rates for clients.
- Provided exceptional customer service while multitasking, handling an average of 100 phone calls and emails per day, and consistently exceeding sales goals.
Flight Attendant
Frontier Airlines
06.2017 - 07.2020
- Represented a global brand as a customer-facing representative, providing excellent customer service to customers in remote settings.
- Found solutions to customer service and medical challenges in remote settings, using innovative initiatives to improve the customer experience.
- Delivered personalized customer service to all individuals, using a variety of channels to meet their needs.
- Worked in a constantly changing environment with finite resources, demonstrating flexibility and problem-solving skills.
- Quickly built rapport and relationships with colleagues to achieve common goals, demonstrating teamwork and communication skills.
- Participated and complied with all DOT, FAA, and Frontier Airlines' regulations regarding drug and alcohol compliance of safety-sensitive transportation employees, demonstrating a commitment to safety.
- Provided snack and beverage service including alcohol while monitoring passengers and ensuring safe consumption and checking ID when appropriate.
Contact Center Advocate, Student Lending
Citizens Bank, N.A.
05.2015 - 04.2017
- Assisted in the origination of loans for educational and household purposes, generating outbound leads and proactively identifying new prospects.
- Maintained a pipeline of 70-100 clients, providing exceptional customer service by actively following up with clients throughout the origination process and meeting or exceeding sales targets.
- Took on additional responsibilities, including recording and reporting daily metrics for a team of 8-12 members, assisting in training, and developing training materials and job aids.
- Answered constant flow of customer calls with minimal wait times.
Advanced Teller
Citizens Bank of Pennsylvania
03.2014 - 05.2015
- "It Takes Two" Champion: Provided a second opinion to ensure the best possible customer experience in the branch, and participated in weekly meetings with all branches in the region to discuss best practices.
- Back-up ATM custodian: Maintained updated records for safe deposit boxes and ensured that they were secure.
- Provided exceptional customer service: Identified client needs and offered appropriate products and services, resulting in customer satisfaction.
- Met and exceeded the bank's cross-sell goals: Increased sales of products and services by identifying and meeting the needs of clients.
Assistant Cheerleading Coach
Woodland Hills School District
08.2011 - 03.2015
- Designed, strategized, and conducted practice sessions
- Planned, oversaw, and managed the team's budget
- Organized fundraising activities
- Responsible for purchasing apparel and equipment
- Traveled with team to all sporting events and community events.
Front End Team Member
Target
10.2007 - 09.2014
- Accepted payments, returned change and issued receipts.
- Kept front end areas clean and organized for professional appeal to customers.
- Completed forms for store membership cards, credit card applications and special programs.
- Trained all new hires on front end job responsibilities including registers, guest services, food service and the photo lab.
Skills
- Financial Analysis
- Data Analysis
- Process Improvement
- Regulatory Compliance
- Information gathering
- Payment posting
- MS Office
- Problem-Solving
- Attention to detail
- Detail orientation
- Multitasking Abilities
- Time management
- Dependability
- Team collaboration
- Critical thinking
- Training development
- Client management
Timeline
Senior Analyst - Approver, Distribution Unit
BNY Wealth
09.2025 - Current
Senior Analyst - Specialist, Distribution Unit
BNY Wealth
03.2023 - 09.2025
Loan Closer
NVR Mortgage INC
03.2021 - 03.2023
Logistics Account Specialist
Elite Transit Solutions
07.2020 - 02.2021
Flight Attendant
Frontier Airlines
06.2017 - 07.2020
Contact Center Advocate, Student Lending
Citizens Bank, N.A.
05.2015 - 04.2017
Advanced Teller
Citizens Bank of Pennsylvania
03.2014 - 05.2015
Assistant Cheerleading Coach
Woodland Hills School District
08.2011 - 03.2015
Front End Team Member
Target
10.2007 - 09.2014