Myiesha Lowe-Wilson

Claims representative, Process vehicle insurance claims for various companies.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
• Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
• Resolved conflicts between employees to maintain positive and productive work environments.

• Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Prepared and served various food items in fast-paced Type environment.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Prepared food items in compliance with recipes and portioning control guidelines.

• Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
• Conserved resources by utilizing proper portion control techniques during meal preparation.
• Stocked inventory efficiently, enabling seamless transition between meal services.
• Followed strict standards for food handling and safety, minimizing risks to customers.
• Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
• Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
• Managed kitchen budget for supplies and labor hours, consistently meeting targets.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.