Summary
Overview
Work History
Education
Skills
Timeline
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Myiesha Wilson

Ferguson,MO

Summary

Exceptionally well organized and resourceful professional, with years of experience in the managerial field. Ability to handle multiple projects simultaneously with a high degree of accuracy. Able to handle multiple projects while producing high quality work in a fast paced, deadline oriented environment.

Overview

20
20
years of professional experience
4
4
years of post-secondary education

Work History

Operations Agent

Southwest Airlines
St Louis, MO
03.2022 - 03.2023
  • Responsible for providing customer service to passengers boarding the aircraft, coordinating with ramp, operations and provisioning agents by providing flight details
  • Responsible for on-time departures by providing quick turnarounds
  • Worked with gate agents in expediting the check-in process
  • Opened and closed the stations, advising dispatch of the same
  • Handled Station AMS and radio communications traffic
  • Coordinated loading and unloading of aircraft by monitoring ramp activities
  • Communicated with passengers and advised when boarding would begin by providing boarding announcements
  • Managed the weight, balance and fuel of aircraft
  • Prepared statistical reports to record information from collected data
  • Understood FAA, TSA and airport regulations and verified compliance.
  • Attended and completed required online and in-person training and mentored newer agents in advanced roles.
  • Coordinated and monitored snow and ice control procedures and confirmed compliance with airport's severe weather control plan.
  • Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
  • Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
  • Implemented and enforced safety policies and procedures, confirming compliance with regulations.
  • Conducted departure and arrival briefings.

Academy Coach/Manager

Wal-Mart
St Louis, MO
01.2015 - 01.2022
  • Delivered training to store level associates through Regional level leadership
  • Implemented and supported training for specialty initiatives
  • Fundamentality launched the Digital Online grocery program within the Mid West region
  • Managed and increased sales consistently while developing and growing a Ecommerce business
  • Ensured compliance with company policies and procedures while developing and mentoring a team of individuals
  • Provided direction and guidance to over 350 hourly associates on proper customer service techniques and execution
  • Managed customer complaints within a timely fashion ensured that results and repeat visits were met
  • Participated in many community outreach programs to not only aid those in need but to also promote the business to ensure profitability
  • Spoke in front of groups and facilitated activities and interactive discussions.
  • Facilitated student success workshops throughout academic year both virtually and in-person.
  • Assisted teachers with development of instructional practices to produce proficient learners.
  • Collaborated with teachers and administrators to discuss academic needs of students.
  • Instructed students in career development techniques.
  • Used variety of teaching methods to successfully help wide range of students.
  • Maintained records of student assessments, tutoring activities and results.
  • Mentored and coached students with focus on developing independence and self-confidence.
  • Developed methods to motivate and engage students in learning.
  • Motivated students with accurate feedback and positive reinforcement.
  • Responded to email and telephone requests to provide students with specific information.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Conducted review sessions to help students prepare for tests.

Guest Service Manager

Four Seasons Hotel
St. Louis, MO
01.2008 - 01.2015
  • Responsibilities include d the managing a luxury hotel environment of 200+ rooms, 5-7 department simultaneously, and several meeting spaces
  • Provided and secured excellent customer service which is consistent with company goals, and satisfactorily deserving of 5-star rating standard
  • Continue to maintain departmental morality while directly supervising and developing a staff of 20+ individuals.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Provided exceptional service and assistance to guests upon check-in.
  • Increased customer service ratings through personable service.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided services efficiently and with high level of accuracy.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Prepared monthly resort audits for review.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Implemented successful strategies to increase customer satisfaction.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

Hotel Supervisor

Marriott Hotel
St. Louis, MO
01.2003 - 01.2008
  • Responsibilities included overseeing daily routines and systemic tasks of hotel operations as well as managing Front Office staff
  • Provided excellent customer service to achieve brand quality standards
  • Assisted in creating lucrative productivity, resulting in a substantial increase in revenue.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Provided exceptional service and assistance to guests upon check-in.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Provided services efficiently and with high level of accuracy.
  • Increased customer service ratings through personable service.
  • Created and managed accurate occupancy forecasts and budgets.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Implemented successful strategies to increase customer satisfaction.

Education

High School Diploma -

Mccluer High School
Florissant, MO
09.1992 - 05.1996

Skills

Skills & Abilitiesundefined

Timeline

Operations Agent

Southwest Airlines
03.2022 - 03.2023

Academy Coach/Manager

Wal-Mart
01.2015 - 01.2022

Guest Service Manager

Four Seasons Hotel
01.2008 - 01.2015

Hotel Supervisor

Marriott Hotel
01.2003 - 01.2008

High School Diploma -

Mccluer High School
09.1992 - 05.1996

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Myiesha Wilson