Myisha Chaney
Sacramento,CA
Summary
Customer-focused Customer Service expert with a passion for building relationships. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure satisfaction. Strong problem-solving skills and ability to think quickly in high-pressure situations. Adept at using CRM software and other tools to manage customer interactions.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
UPS
01.2021 - 01.2022
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Work From Home Agent
Blue Ribbon Staffing
01.2018 - 01.2019
- Assisted an average of 100 customers per day via email, Loom, and live video (Zoom) resulting in 90% satisfaction rate.
- Routinely updated clients, following SLA (Service Level Agreement) guidelines, on active issues to gain additional information or to advise of status, resulting in a 95% customer satisfaction rate.
- Actively monitored and engaged with additional support channels, such as Slack and social media, resulting in a 40% increase in customer engagement.
Customer Service Representative
California Franchise Tax Board
01.2016 - 01.2017
- Consistently exceeded customer satisfaction goals by an average of 15% through effective communication and problem-solving techniques.
- Mentored and trained a team of 10 new customer service representatives on company policies and procedures, resulting in a 20% increase in team performance.
- Managed an average of 150 customer interactions per day, successfully resolving 90% of issues on the first call.
Education
High School Diploma -
Albert Powell High School
Skills
- P>Typing 40 wpm
- P>Critical Thinking
- P>Written Communication
- P>Problem-Solving
- P>Attention to Detail
- P>Good Telephone Etiquette
- P>Call center
- Customer support
Attributes
- Skilled in client experience management, customer satisfaction surveys, and problem-solving.
- Entrepreneurial spirit, always seeking new opportunities and challenges to tackle.
- Comfortable, focused, and organized in fast-paced, high-output environments. Strong communication, analytical, and marketing skills, with the ability to work in various platforms/systems.
Personal Information
Title:
Timeline
Customer Service Associate
UPS
01.2021 - 01.2022
Work From Home Agent
Blue Ribbon Staffing
01.2018 - 01.2019
Customer Service Representative
California Franchise Tax Board
01.2016 - 01.2017
High School Diploma -
Albert Powell High School