Jennifer Merrill
Bethel,NC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level live chat position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Food Lion
11.2014 - 12.2019
Assistant Manager
Family Dollar
09.2009 - 07.2011
Education
High School Diploma -
Certificate of completion for medical billing and coding -
Skills
- Store opening and closing procedures
- Store operations
- Outstanding communication skills
- Exceptional leader
- Conflict resolution skills
- Reliable
- Customer Service
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Computer Skills
- Data Entry
- Customer Data Confidentiality
- Microsoft Office
- Administrative and Office Support
- LiveChat Messaging
- Remote Office Availability
- 40 wpm Typing Speed
Accomplishments
- Achieved store shortage by completing inventory management with accuracy and efficiency.
- Supervised team of 5 staff members.
- Achieved overstock flow through effectively helping with stocking the shelves on a daily basis.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
References
- Crystal Nicholson, Williamston, NC, (252) 217-5382, Previous Co-worker - Known for 4 years
- Cynthia Matthews, Robersonville, NC, (252) 795-3734, Previous Co-worker - Known for 4 years
- Timothy Reams, Elizabethtown, NC, (910) 866-4833, Family - Known for 10 years
- Corey Hardison, Wilmington, NC, (252) 558-8419, Friend - Known for 10 years
- Blake Cannon, Oak City, NC, (252) 567-8210, Friend - Known for 10 years
- Dee Harrell, Robersonville, NC, (252) 217-3030, Previous Co-worker - Known for 3 years
- Devon Allen, Robersonville, NC, (252) 947-5609, Previous Manager - Known for 2 years
- Jacob Golan, Robersonville, NC, (252) 864-4902, Previous Manager - Known for 4 years
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time offFlexible work hoursWork from home optionSoftware
Microsoft Office
Various Computer Software
Timeline
Customer Service Associate - Food Lion
11.2014 - 12.2019
Assistant Manager - Family Dollar
09.2009 - 07.2011
Tarboro High School - High School Diploma,
US Career Institute Online - Certificate of completion for medical billing and coding,
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