MYISHA JEFFERSON
Philadelphia,PA
Summary
Certified Phlebotomy Technician and Certified Medical Administrative Assistant with recent training in venipuncture, medical office procedures, and medical terminology. Business and Healthcare Professional with 10+ years’ experience in patient care and customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Inpatient Unit Clerk
Accelerated Rehabilitation Centers
Philadelphia, PA
04.2021 - 05.2024
- Greeted patients and visitors in person or on telephone to answer questions or refer to appropriate staff member.
- Ensured continuity of care through effective handoff communication during shift changes and patient transfers to other units or facilities.
- Expedited order processing for lab work or imaging studies by correctly entering requests into computer systems in a timely manner.
- Served as an essential point of contact between physicians, nurses, therapists, social workers, case managers, families, patients resulting in smooth and efficient care coordination.
- Processed requests for patient medical records and patient information.
- Scanned patient medical record information into EMR system.
- Answered multi-line telephone system, provided information, and directed calls.
- Arranged discharges and patient transportations.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Scheduling Coordinator
Accelerated Rehabilitation Centers
Philadelphia, PA
04.2021 - 05.2024
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Created and distributed agendas and other materials for scheduled meetings.
- Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
- Updated employee files with new details such as changes in address or salary levels.
- Processed new hire paperwork and documents.
- Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
Direct Support Professional Caregiver
COMMUNITY OPTIONS INC.
09.2019 - 08.2022
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Followed care plan and directions to administer medications
- Improved patient outlook and daily living through compassionate care
- Encouraged residents to participate in activities of daily living to enhance personal dignity
- Built strong and trusting rapport with clients and loved ones
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages
- Recorded client status progress and challenges in logbooks and reports
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Student Loan Counselor
PHEEA
01.2016 - 09.2019
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information
- Received and posted payments to loan accounts
- Provided one-on-one counseling to students regarding financial aid program options and requirements
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies
- Reviewed credit histories from applicants and determined feasibility of granting requested loans
- Identified valuable solutions for customers with credit problems
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action
- Prepared reports for customers with delinquent and irreconcilable accounts
- Collaborated with company teams to expedite loan approval processes
- Updated client account information and records in company databases.
Caregiver
SUNRISE ASSISTED LIVING
05.2015 - 09.2018
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Reported concerns to nurse supervisor to promote optimal care
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Supported bathing, dressing and personal care needs
- Laundered clothing/bedding to prevent infection
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Improved patient outlook and daily living through compassionate care
- Followed safe lifting and transferring techniques to transport residents
- Worked closely with clinical staff to support therapeutic and behavioral plans.
Caregiver
SARAH CARE OF JENKINTOWN
02.2013 - 03.2015
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals
- Followed care plan and directions to administer medications
- Monitored vital signs and medication use, documenting variances and concerning responses
- Encouraged residents to participate in activities of daily living to enhance personal dignity
- Built strong and trusting rapport with clients and loved ones
- Maintained detailed records of services performed on clients
- Consulted with client care team to continually update care plans
- Partnered with registered nurses and physiotherapists to provide care to patients.
Customer Service Representative
HORIZON BLUE CROSS BLUE SHIELD (PEOPLE SHARE)
11.2010 - 12.2013
- Provided Inbound/outbound health insurance-based customer service utilizing Microsoft Office to update spreadsheets, compile detailed correspondence and create adverts for marketing purposes
- Assisted customers with making payments or establishing payment plans to bring accounts current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Improved customer service wait times to mitigate complaints.
Housekeeping Attendant
LOWES HOTEL PHILADELPHIA
04.2008 - 09.2009
- Maintained clean and sanitary guest rooms while following and adhering to hotel standards and guidelines
- Met the requests of our guest
- Day to day tasks included but not limited to linen upkeep, room organization and restock as well as sanitation for the current and potential guest
- Reported guest issues, safety and maintenance concerns immediately to supervisor
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Education
High School Diploma -
MARTIN LUTHER KING HIGH SCHOOL
Philadelphia, PAPhlebotomy Technician & CMAA Program -
FULL CIRCLE COMPUTING
Philadelphia, PA02.2023
Skills
- NHA Certified Phlebotomy Technician
- NHA Certified Medical Administrative Assistant
- Certified Home Health Aide
- Medical Caregiver
- Customer Service
- Medical Office Procedures
- Patient Documentation
- Microsoft Office
- CPR / AED
- Medical Terminology
- HIPAA Compliance
- Venipuncture
- Specimen Transport
- Fluids Disposal
- Equipment Sterilization
Certification
- National Healthcareer Association (NHA) - Certified Phlebotomy Technician (CPT), February 2023
- National Healthcareer Association (NHA) - Certified Medical Administrative Assistant (CMAA), November 2022
- American Heart Association (AHA) - CPR (Cardiopulmonary Resuscitation) Certified, November 2022
Timeline
Inpatient Unit Clerk
Accelerated Rehabilitation Centers
04.2021 - 05.2024
Scheduling Coordinator
Accelerated Rehabilitation Centers
04.2021 - 05.2024
Direct Support Professional Caregiver
COMMUNITY OPTIONS INC.
09.2019 - 08.2022
Student Loan Counselor
PHEEA
01.2016 - 09.2019
Caregiver
SUNRISE ASSISTED LIVING
05.2015 - 09.2018
Caregiver
SARAH CARE OF JENKINTOWN
02.2013 - 03.2015
Customer Service Representative
HORIZON BLUE CROSS BLUE SHIELD (PEOPLE SHARE)
11.2010 - 12.2013
Housekeeping Attendant
LOWES HOTEL PHILADELPHIA
04.2008 - 09.2009
High School Diploma -
MARTIN LUTHER KING HIGH SCHOOL
Phlebotomy Technician & CMAA Program -
FULL CIRCLE COMPUTING